First Premier Home WarrantyReviews of firstpremierhomewarranty.com

Terrible responses. No paid claims. No problem solving! SCAM

I paid for 6 year plan in 2024. My first claim on 03/07/26 was for an internal leak in my tankless hot water heater. I received an email with the contractor’s information, but after calling him he stated that he ceased doing business with them because of below market payments. I called again and the next contractor said that he wasn’t contacted by FPHW. I’ve made numerous calls and was promised a contractor would definitely contact me; no contact or hot water in six days. I’m beginning to believe that I was scammed. I wouldn’t advise any one to use their services, just read the service reviews!

First Premier is hard to reach for a claim. I spent hours holding over a two day period and never talked to anyone, My call was automatically disconnected. Previously set up an appointment for another poroblem and service person never showed up and does not answer my calls. This outfit is a complete bust.

Refuses to pay out anything on a Hvac unit they insured.

I bought the policy from First Premier and pay upfront and now my AC unit need repairing and they are not receiving calls, after one hour or 45 minutes they receive call and disconnect by their end. They don’t want to facilitate the customer, they ROB the customer, this company absolute 100% SCAMMERS company. They playing with customers.

Totally unresponsive! This company is a joke. It's as though it's being managed by 10 - 12 rear old kids. Calling for anything takes 5 to 10 minutes and many, many rings for them to answer the phone. They use unreputable contractors and don't even respond when they are notified of dishonest business practices. Paying the3m in advance might as well be a charitable donation, because the customer receives NOTHING in return. *************Stay away!

Had a couple of polices they never accept claims worst experience ever

Kim was very helpful and addressed my concerns properly appreciate all she does and she at least answered the phone with professional attitude and concerns for my issues. Hopefully you appreciate all she does! Excellent Employee restored my belief in the company! Best Vito