Firstactive is listed under Banking & Money.
Firstactive (firstactive.com) has 99 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Craig M.
Despite what others say (not sure why they have they have time issues) my account was open and I was using it within minutes. 4.55% interest rate which is much better than what Virgin could offer. No mobile app though which they did say they wee working towards in the near future.
Ian M.
Absolutely terrible !! I applied for an account 10 days ago and still have not received a decision. I have received 2 emails apologising for the delay. A Micky Mouse operation, I have lost any confidence that my money would be secure with this bank.
Mr P.
I also applied to open an account with First Active, but the account is still not open... So far all they say is that "we received a lot more applications than usual", that's a pathetic excuse and the phone line customer service is poor. This is not a financial institution it's a joke. I intend to: withdraw my application and consent, have my data removed under article 17 of GDPR, report this so called financial institution to their regulators the PRA and FCA, report them to Natwest Bank PLC. If they cant operate like a bank then they should not be a bank, how to trust them with my money and personal information....
Andy
Absolutely the worst experience ever in opening an online savings account. This company need to take a long hard look at what has happened and make a formal apology to all those that have endured delays. I wonder whether they may offer a goodwill gesture once it’s all sorted, but there again I have no idea how long it will take before the account is finally open…10 days and counting!
Christine B.
Very poor. I applied 2 weeks ago and I am still waiting. I have even called twice and they stated you should gear in the next day or so. I am still waiting. I will now look else where to deposit my money. I am also a Natwest customer. This is ludicrous.
johnnymack
I applied to open a savings account few days ago after they falsely advertised I could open an account in minutes. Well I'm still waiting! I'm already a Natwest customer so I have no idea what the hold up is. EDIT still waiting 11 days after sending my mug shot and video, yes video of myself, I did get 2 emails apologising for delay, stay clear of this outfit would be my recommendation.
Dave
I applied to open a savings account about 3 weeks ago after they falsely advertised I could open an account in minutes. Well 3 weeks on I'm still waiting! I'm already a Natwest customer so I have no idea what the hold up is. They obviously don't know how to run a business.
Roger S.
The interest rates are an obvious attraction but must admit I was deterred by some of the reviews about delays in setting up but I decided to give it a go. The application time on line was less the 3 minuets after which time I received an application successful email plus sort code and account number, I carried out a £1 test transfer from my nominated account which appeared in the First Active account within minuets, the whole process from starting the application to that first £1 landing was less than 15 minuets.
