FirstactiveReviews of firstactive.com

Opened in minutes with fab rate. Natwests answer to Santander’s Cahoot!

In line with other posters, this is the most laughable account opening experience I've ever witnessed. 10 days of "waiting for verification" - are they serious???? I've never seen it take more than a few minutes. A total joke - already moved the money that I was going to transfer to another bank. Whoever runs their account opening need to be let go before they cause more damage to the bank's reputation (or what's left of it)

not sure what others are experiencing, but this took me minutes to open and it's very straightforward to use, and very competitive interest rates.

Was easy to set an account up no troubles for me despite everyone else’s poor experience

Opened a new savings account on 25/08/26 Still not open today 7/9 a full * 13 days later * and counting. Surely someone at this company must have anticipated the expected demand for this account. Clearly not!

Not sure what problems others are having but opened and verified and working in 15 mins. I could have missed out on a great rate here taking notice of people who clearly don't how to open an account

Appalling. Nearly two weeks now and they are incapable of opening my account. Just emails telling me how busy they are! Even though I’ve told them I no longer wish to proceed they still seem to think that I want to open an account with them. They and Nat West should be embarrassed but they seem oblivious to their failings. Update (24/09/2026). I received an email this morning informing me they had now declined my application (no reason). After weeks they are presumably just making it up as they go along. I have told them more than once that I wished to cancel my application because of their incompetence but they ignored those instructions. Utter clowns - presumably Nat West believe that this is how to deal with potential ‘customers’. In the meantime I have opened and funded a cash accounts elsewhere with minimum fuss. I certainly will not invest via Nat West and its subsidiaries again - clowns.

Would give them zero if I could Absolute joke, been well over 2 weeks and still wait for savings account to be opened. Would steer clear says part of NatWest so will avoid them also. So so poor.