Firmstrong BikesReviews of firmstrong.com

Ordered a Bike on May 20th. Charged my card on May 20th, Said it would ship on 6/3/2020, and then again got an email stating that there are no shipping delays and my bike would ship on 6/3/2020. That email was sent on 6/8/2020. it's not 6/10/2020 and still, the bike hasn't shipped. Try to contact customer support with no luck. They don't answer emails and make you fill out a Google form, It's just a black hole. Then you try to call the phone number listed on the top of the page... and guess what? We're sorry, this number is no longer in service. Word of advice. DON'T BUY ANYTHING FROM THIS COMPANY! The customer service is worse than your local cable or phone company. Dustin Gyger should be ashamed of the business that he is running. Stear Clear!

Update just received an email about the bike I ordered on May 20th. Not in stock and I can wait or cancel order. This after being sent an email saying no delays in shipping and that bike would ship out June 9th. This was after bike was originally supposed to ship June 3rd. Will never recommend or do business here again. Don't put things in stock if you don't actually have them. This company is a joke. Ordered a bike on May 20th. The website said the bike was in stock and should ship on June 3rd. Its now June 7th I haven't received any emails about my bike shipping. The app they want you to use to track doesn't show any updates with the bike shipping. Also the app seems to want alot of permissions from your phone which i'm not comfortable with. I received a generic email from company going on about how busy they have gotten and how its hard for them to keep up with emails and orders. They also mention that their priority is making sure customers that ordered before April are receiving their bikes and anyone that has had damaged products is receiving replacements. No mention of any orders or what to expect if you ordered after april. They want you to fill out a form that puts you in que so they can email you back about your specific order. But they say their response time is running 3-5 business days or greater. Well considering my bike was suppose to ship on June 3rd and its 5 days shipping according to site I should have bike on Tuesday June 9th but the lack of communication has me believing I will be canceling order. They made sure to take my payment promptly though. Don't waste your time looking for a bike here.

The handlebars already rusting! I have only had it for about 2 months! I keep it in the garage and it has never been wet.

Placed a order 10 days ago charged my card right away but can't find out what's going on with the order. They aren't taking calls and the emails come back undelivered.

I also wish I had read these reviews before ordering. Ordered on the 16th, they charged my card right away but no communication. Now all the bikes on the site say sold out. I will have to dispute with my credit card company as well if no response. Should be reported to the BBB.

Purchased a bike a month later i recieved a email stating the bike is not available. cannot reach anyone by phone or email. Stay away from this company. it pretty much does not exist.

they essentially don't exist.

Has anyone placed an order through Amazon in April or May? Have you received your order or any updates?