Firmstrong BikesReviews of firmstrong.com

I ordered a Firmstrong Urban Man 7 Speed Men's 26" Beach Cruiser on October 6th. A week later, I still has not received any updates about the status of the order, so I contacted Firmstrong about the status of my order via their preferred method of email. A week later, after getting no response, I finally called them to find out the status of my order, to find out the bike was out of stock. I had to wait two weeks and initiate contact with them to find this out, and then the person I spoke to on the phone about this couldn’t care less that their service and response was severely lacking. I spent a lot of time researching bikes before I went with FirmStrong, and I ordered directly from them instead of through a bike shop, as I believe in supporting small local businesses whenever possible, but they need to be better at the post-sale customer dealings.

Ordered a bike from them almost 2 years ago. Still waiting.

Terrible quality. Made in china garbage. Bike falls apart easily.

I ordered a bike for my daughter on December 5th. Website said ships in 6 days. I called on December 16th because I received no further information. I was told not only that the bike wasn’t in stock but also that they didn’t have any ETA for my order. Terrible service. I had sent emails too but got no response at all via email or social media message.

Re: order # FS 7366 Ordered bike for daughters graduation in April 13, 2020, received Fed-Ex tracking info.etc. .bike never received,.called,I was told their out of stock!,.email stated to provide a $50.0 refund,..never received!..Finally received bike in November, parts missing/decals, etc...BUYER BEWARE!..to file a claim with Amex

We ordered my daughters bike December 3. Have not heard anything on shipping and even paid for 2 day shipping. No communication with the company. I am going to have a 8 year old girl in tears Christmas Morning . Tried calling , email and live chat. Nothing ...

Ordered 4 bikes based on the website and avail. stock, i called to follow up and was told sorry even the 4 bikes that i ordered were out of stock, problem i have is they already charged my card and i was told they will issue a refund but it will take 10 business days to show. All this happened within 10 mins of the order., Really i have to wait to get a refund.

I ordered and paid for a bike in April 2020. I understand delays due to Covid but, this is unacceptable. The last communication we have rcvd was in June. This company has had our funds this entire time. We have no clue when we will receive the bike.