Firmstrong BikesReviews of firmstrong.com

Great bikes, great pricing! I have bought several for myself, family and friends. Well built quality bikes. As good as Electra and Nirve at a fraction of the price.

Bought Firmstrong Bruiser in like new condition from a neighbor. Looks great. Worked well for two months. Cheap spokes popped on rear wheel and wheel warped after two months. Now the bike is unrideable. Firmstrong won't replace the broken rear wheel because I didn't buy the bike directly from them. They don't stand behind their product because it is made cheaply and won't last. Beware. You get what you pay for.

I ordered a bike on May 17, still no bike. Has anyone received an update? I thought we were supposed to have a weekly report. Why are there no updates an any of there websites?

Ordered a bike in may which said would ship on June 8th which is the only reason I ordered form this company. I received 2 different emails which stated my order would ship on schedule. The passed and no shipping details so I contacted them, they now tell me August 21st. Absolutely horrible customer service. I will never do business with them again.

Are they even selling bikes anymore??? Website has not said anything with updates since Covid-19 started. Order has been delayed for 3 months! Let your customers know whats going on.

Great bike but they really need to work out the customer service. For being all in this together during these unprecedented times they are not showing that to their customers. I think we all deserve a bit more than what we are getting from them when it comes to how we are being communicated with. While I’m one of the lucky customers and actually received my Sons bike that was in stock a week later - after no communication with the company and a very confusing email saying I would not be receiving anything due to errors. My card was charged and emails left unanswered. However, 1 week later I happily woke up to a text alert and to a tracking number and my package delivered that day all in 1 piece. The point of my review is that while the website let me place an order and it charged me I then got an email saying the system was incorrect with no customer service agent options available. In the end I did get the bike and everything was fine. All was good. I might recommend not ordering from the website right now though, but I do recommend these bikes they are great bike. We have 2 now and both are great looking bikes! Best of luck, stay safe!

Ordered 2 in-stock bikes. After waiting 2 weeks and getting no update, I emailed to ask about their status. The email bounced back. Then a week later, I got a form email saying my bike would ship in its original backorder date. My bike wasn't backordered, so I didn't have a date. Finally, I get a hold of someone who says it'll ship in a week. Then I get an email saying it would take a month. I decide then to cancel. I fill out the cancellation form and receive confirmation (an email saying my order was cancelled). But my refund never comes. I send another email, and they say my refund has been approved but I have to fill out another form to get the refund. The form is for a return and most of the information doesn't apply to me. The instructions say that if I enter any wrong information, they'll reject my refund. Shady company with poor communication.

Worst customer service I have EVER seen!!!!!!!! How can an "American" company based in CAL actually have worse customer service then call centers halfway around the world that don't even speak our language???? Ordered bikes (2) early of May....still no bikes, no emails, no "I think we will have bikes by this date"....nothing just a bunch of BS blaming COVID. News flash....you can't blame COVID for not running your business the right way and not getting back to the people you want to sell product too. That's not COVID, that's called inept and a joke of a management team!