Kyle F.
Customer service is amazing!
Customer service is amazing!! very kind and helpful when I messed up my shipping info, but the product I received itself was flimsy (not the worst material ever but not the best), and the prescription lenses were weirdly foggy.
Response from FirmooJan 20, 2018
Dear Kyle, Thanks for your review of our service and product. We checked your order info. and found the frame material is metal. Metal frames are quite sturdy and durable. Besides, we offer 3-month warranty for the product. The frame #S3514M has a very thin temple, which may make you feel flimsy. As for prescription, it usually takes several days to get used to new glasses. But please don't worry. We offer reliable return&exchange policy. Our CSR will send you an email to address this issue. Sorry for the inconvenience caused. Best regards! Firmoo Customer Support




