FirmooReviews of firmoo.com

Response from FirmooSep 30, 2018

Dear William, It is very easy to return or exchange at Firmoo. Please log in your account center to apply for the exchange&return. Once we received your request, your exclusive CSR will email you to solve the issue within 24 hours. Firmoo has a 3-month warranty and 30-day return&exchange policy. Check more details here: https://www.firmoo.com/help-p-73.shtml. If you do not receive our email, please kindly check your spam box. Sincerely, Firmoo Customer Support Team Update Dear William, We have received your emails and replied within 24 hours. But it seems that you can not receive our emails. And then we called you twice but nobody answered the phone. So we left voice messages to you. As you mentioned that you could not find your order in your Firmoo account, we searched and found that you have 2 accounts with us, one was registered with your FB and another was registered with your email. Please login those two Firmoo accounts to find the order and submit a return&exchang application. Your exclusive CSR will help you. Sincerely, Firmoo Customer Support Team Update Dear William, We refunded your payment of the glasses, please check your pay account. We have tried serval methods and serval times to contact you but still cannot reach you. Sorry for any inconvenience. Best Regards, Firmoo Customer Support Team