FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Selah M.
Absolutely impressed with the quality of these glasses. They got here faster than the ones I ordered through my doctor's office! The style is super cute and true to the images, and customer support was very friendly and helpful. Will be ordering again!!
Terisha H.
I love my glasses. Better than ones I’ve purchased from an optometrist. Lots to choose from and ordering was simple. I received them super quick and were better than I expected. Great service and the the glasses are just fantastic. Love, love, love them.
Krissie S.
Really pleased with Reyanna and the way she communicated.
Courtney Hebbard K.
I am so happy with my glasses! They arrived quickly and with everything I needed. I highly recommend!
david
realy bad service the frame was crooked so send a message never reply so send 3 more and no answer
Response from FirmooMay 5, 2019
Hi David, Sorry for any inconvenience. We promise that all emails can be responded within 24 hours on weekdays and 48 hours on weekends. Please check your spam box. For instant help, please contact us via LiveChat or phone. Toll Free: 1-855-487-6006 (Everyday, 7 a.m.-5 p.m. PDT.) Live Chat: Start a live chat (Everyday, 7 a.m.-6 p.m. PDT.) It's very easy to exchange or return with us. Please login your account center to apply for the exchange&return. Once we received your request, your exclusive CSR will reach you to solve the issue. Sincerely, Firmoo Customer Support Team
italia W.
I was alittle apprehensive at first to order from this company but I am very happy I did. I love them and they suit my face. I personally think they look 5x better than on the webite🙃😊
Ara A.
Customer service is quick to respond and provide you with excellent support! Definitely recommend firmoo
PHYLLIS S.
I appreciate the help of finding a solution to the size of frame I ordered. All emails were answered in a timely manner. Very efficient customer service.😊
