Danielle R.
I Love Firmoo and the team
I Love Firmoo and the team! They're amazing at what they do and I'll be a forever customer!! The customer service and the products are just so good! Love this website ❤️

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Danielle R.
I Love Firmoo and the team! They're amazing at what they do and I'll be a forever customer!! The customer service and the products are just so good! Love this website ❤️
Amber C.
Love my glasses! They’re so cute. Thanks Firmoo! I especially appreciate the eyeglass case and tools if ever my glasses broke.
Kelly M.
Truly the best deal I have ever had on fashionable glasses
Nora W.
I did the $1 trial and I LOVE the glasses I got. First time I've ever bought glasses online and it was an exceptional experience.
Rita D.
Today i recieved my new pair of glasses.I would like to thank you so much for the whole package,I am very satisfied and happy and will recommend your work to everyone.This is the first pair i ordered and it wont be the last time.Well done and Thank you. Regards Rita Duca.
Izzy P.
I paid $1 for the promo Firmoo offered and WOW. I am very impressed with the quality!! Came with a lease cleaning cloth and case! Love love love my glasses and will be ordering more. Super easy to order as well.
Emliy
I placed my order 27 days ago, on a Tuesday. The expected processing time was 2-3 business days. I received an email that my package was delayed and would be shipped "ASAP" 19 days ago. My last updated delivery date from Firmoo and from UPS was 8 days ago. However, the latest status still says "In Transit" I do not recommend Firmoo because the service did not meet any of their delivery promises. I still do not know if I will ever receive my glasses.
Response from FirmooOct 1, 2019
Dear Emily, We are really sorry for the inconvenience caused. We understand this must be very frustrating. But do not worry. We will not let you take any loss. If any delay for your order, we will make a compensation. If your package gets lost during transportation, we can remake the glasse and ship it to you for free or if you don't want the glasses, we could offer you a full refund. Please feel free to contact us by sending email to [email protected]. Your delicated CSR will give you a satisfying solution. Thanks for your trust and support. We will try our best to make improvements. Sincerely, Firmoo Customer Support Team
Brandy
Great customer service.