Diana Y D.
Great customer service
Great customer service! Helped me with my concerns.

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing6,647 approved reviews, newest moderated first
Diana Y D.
Great customer service! Helped me with my concerns.
Cristina P.
I had a issue with filling out the prescription wrong. Emailed them and they got back to me the next day. The best costumer service . There glasses are amazing as well. I always recommend this website to family and friends.
Miss Melanie G E.
This is my third time buying glasses here and is always a pleasant experience, the service is really quick and very good. The glasses are good quality and have a lot of different models to choose. I recommend a lot this store :)
Joseph B.
Awesome service. Fast shipping. Great prices. 10/10 will order again
Latisha
My glasses are amazing I will be ordering a lot more different frame's and styles. Firmoo is the best place to shop and the prices are amazing. Thank you again.
Mindy B.
While my first pair just didn't look that great on my face, the quality was excellent. The return options were fantastic, customer service was prompt, and I've already ordered two new pair. Needless to say, I'm a satisfied customer!!!
Ange E.
I am happy with the style, but when I went to put my prescription lenses in is when I ran into issues. First problem: the place where my glasses resy on my nose comes very close, so they touch when i am blinking... so if i don't want them to bother me i don't wear any mascara...... and second problem is when I needed the glasses to fit more snug on my face and asked to get them bent at the temples they did not have metal inside so the plastic does not stay bent... I say these glasses are not the best quality.... but im wearing them because it has my new prescription....
Response from FirmooFeb 16, 2021
Hi Ange, Thanks for your review and feedback. Firmoo offers 60-day return&exchange and 3-month warranty. Please feel free to contact us for after-sale issues. Based on your description, the frame size is not suitable. The temple maybe too short for you which made the glasses set too close to your eyes. You can check the size of your old suitable glasses and then choose similar size online in the future. You may try to adjust the frame by watching this video:https://www.youtube.com/watch?v=a0NL7OjPevc&feature=emb_title Any question, feel free to contact us. Firmoo Customer Support
Jack M.
My new glasses are just as ordered , and I really liked the service and quick shipping