Fire Pits USA Reviews | Read Customer Reviews of firepitsusa.com

Fire Pits USAReviews of firepitsusa.com

3.9108 reviews
Decoration & Interior
121 S. Tejon Street Suite 201, Colorado Springs, Colorado

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Fire Pits USA

About Fire Pits USA

Fire Pits USA is a leading online store that specializes in providing high-quality fire pits and related accessories. With a commitment to offering the best products and exceptional customer service, Fire Pits USA has quickly become a trusted source for outdoor enthusiasts and homeowners looking to add warmth and style to their outdoor living spaces.At Fire Pits USA, you'll find a wide selection of fire pits, ranging from classic wood-burning designs to contemporary gas-powered models. Each fire pit is crafted with the finest materials and attention to detail, ensuring that it will provide years of reliable use and enjoyment.In addition to fire pits, Fire Pits USA also offers a range of accessories to enhance your outdoor experience, including grills, cooking tools, and covers to protect your fire pit from the elements.With a dedication to customer satisfaction, Fire Pits USA is proud to offer fast, reliable shipping and a hassle-free returns policy. Whether you're a seasoned outdoor enthusiast or just getting started, Fire Pits USA is your go-to source for high-quality fire pits and accessories.

Fire Pits USA (firepitsusa.com) has 108 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: firepitsusa.com
Website: firepitsusa.com
Category: Decoration & Interior
Location: Colorado Springs, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 29% of reviews.
Latest: Most recent review: August 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Fire Pits USA reviews

108 approved reviews, newest moderated first

Deezey
Jan 20, 2024
Product is not as long as advertised
Product is not as long as advertised. I expected 25ft. I got 2 sections of 10ft each. I reached out to them for a solution. I received an email saying they would get back to me. Haven’t heard anything yet. A bit disappointed in their customer service.
Response from Fire Pits USAJan 28, 2024
We apologize for the inconvenience you've experienced with the Napoleon Direct Vent Gas Inserts Vent Components. We understand the importance of accurate product descriptions, and we're sorry for any confusion caused by the length discrepancy. Our team is actively working on finding a resolution for you, and we appreciate your patience. If you have any further concerns or need updates on the progress, please don't hesitate to contact us. We're committed to addressing this matter promptly. Thank you for bringing it to our attention.
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MBJ CREATIONS CREATE MORE S.
Jan 17, 2024
Great service
I was looking for a 84 inch for a customer project, I was so happy to find it in stock and with a great price. The process was so fast and it got delivered in a flash. Happy customer.
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James L.
Jan 13, 2024
This fireplace was packaged with…
This fireplace was packaged with extreme care and was very detailed in the installation manual. The product is amazing and was the perfect addition to our home. Excellent product!
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Mara R.
Jan 12, 2024
I Wanted to cancel my order that hasn’t…
I Wanted to cancel my order that hasn’t shipped no one replied on the phone, asked by email. They clearly understood I wanted to cancel and haven’t done so.
Response from Fire Pits USAJan 12, 2024
We sincerely apologize for the inconvenience you've experienced with your order cancellation request. Our team is currently addressing the issue, and we appreciate your patience. Rest assured that we are working to resolve this matter promptly. If you have any additional concerns or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our priority, and we aim to provide you with the best possible resolution.
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lionel E.
Jan 9, 2024
I still have not received my order
I still have not received my order. And I keep inquiring without response other than asking for a review about my experience well I do not have my order
Response from Fire Pits USAJan 10, 2024
We deeply apologize for the delay in receiving your order and for the lack of response to your inquiries. Your experience is not reflective of our standards, and we understand your frustration. We'll prioritize resolving this issue promptly. Please provide your order details via direct message, and we'll investigate the matter urgently to ensure your order reaches you as soon as possible. Thank you for your patience and understanding.
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Kodey C.
Jan 4, 2024
Maybe not a scam
Maybe not a scam, but they have _very_ shady tactics, including: hanging up on you when you try to cancel an order, not calling you back when they say they will, ignoring your call if you try to call back, and lying about shipping timelines. I tried to cancel my order 1 week after ordering because it hadn't shipped yet and I needed it by the end of the year. I was told on the phone to wait one more week and it would for sure be sent. Here we are, 3 weeks later and many phone calls back and forth and I still haven't been refunded the full amount due to "the policies of our system". Bottom line, they'll do whatever it takes to make a profit. Additionally, if you are looking for a fireplace, just find companies like Arizona Fireplaces instead; this company just orders from companies like them and takes a profit on it. I ended up ordering from Woodland Direct and the order was shipped the next day.
Response from Fire Pits USAJan 10, 2024
We deeply apologize for the inconvenience you've experienced. We acknowledge the difficulties you've faced regarding order cancellation and the delayed refund process. This falls short of the service we aim to provide. We're actively addressing the issues you've highlighted internally to improve our customer service standards and avoid similar situations in the future. Regarding our shipping policies, we understand the frustration caused by the discrepancy in timelines. We're sorry for any inconvenience caused by this. We truly value your feedback and understand your disappointment. Should you reconsider in the future, we'll strive to offer a more satisfactory experience. Thank you for sharing your concerns.
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Michael J.
Jan 3, 2024
Terrible Customer Service,
Terrible Customer Service, Shipped wrong product, then shipped back immediatly - every time I call asking where my refund is customer service attempts to delay and makes up excuses. I hear a different story from customer service every time. Would not recommend doing business with this company. Reporting to CC as fraud
Response from Fire Pits USAJan 3, 2024
We deeply apologize for the inconvenience you've experienced. The shipping error and delays in refund processing are unacceptable. Your frustration with our customer service's varying responses is understandable and falls short of our standards. Please accept our sincerest apologies for the inconvenience and confusion caused. We take this matter seriously and are actively working to rectify the situation. Your feedback is crucial, and we'll use it to improve our processes. Kindly reach out to us directly, and we'll ensure your refund is processed promptly. We value your business and hope to regain your trust by resolving this matter to your satisfaction.
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Krystie V.
Dec 23, 2023
The delivery was quick but they do not…
The delivery was quick but they do not bring the item inside the house and it is very heavy. The fireplace insert had a stripped screw on the door so the door was not able to be adjusted properly making it hard to close after installing the blower.
Response from Fire Pits USADec 24, 2023
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you experienced with your recent purchase. While we're pleased to hear that the delivery was quick, we're truly sorry to learn about the challenges you faced with bringing the item inside your house. We want to assure you that we are taking steps to address the quality control process to prevent similar situations in the future. If you haven't already, please reach out to our customer support team so that we can assist you in resolving the problem with the stripped screw and any other issues you may be facing. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value the opportunity to make things right and ensure your satisfaction. Regards, Firepits USA
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