Fire Pits USAReviews of firepitsusa.com

Fire Pits sold inserts that apparently they didn't have. I placed the order and within several days I was told I would receive delivery information. Then after several more emails from me to Fire Pits, I was told it was on backorder. Then another few days the order was cancelled by them. There was very bad communication through this sale, with much of it initiated by me to understand where this large expensive insert was in the process.

The Solo stove deflector was a useful accessory and arrived from Fire Pits USA quickly. Even though the Solo Yukon has a large diameter and allows the heat to radiate outwards, this deflector directed a noticeable amount of heat further outwards and down towards our feet. Very glad to find this item on your site.

Fast shipping and website is easy to use.

Customer service was great, reaching out via phone while I was completing my online purchase. Though I’m usually not a fan of unrequested calls, I was having a difficult time trying to find information on the extended warranty. She didn’t have the answers to my questions right away but was eventually able to tell me what was covered, and the terms. I completed my purchase following the call. They shipped the item quickly, and the delay in delivery was at no fault of theirs. Now I have not installed the fireplace yet, but it is gorgeous- I have plugged it in and tested out all the different options- colors, brightness, heating - the quality is amazing- the unit is heavy, glass is thick, log and crystals all included, remote is easy to use. Can’t wait to have this beauty installed. Highly recommend.

Everything was shipped fast and was packaged well! My husband loves it! We are taking it camping with us!

I ordered the electric fireplace from Fire Pits and is loving it! It’s exactly as described and it arrived just right on time, the agents in the online chat reply to your messages quickly, this is really a plus for me when it comes to online shopping, overall I’d recommend my friends to buy from them and I’d buy again as well.

Buying experience was superb from online order placement to delivery to set up. Communication with Fire Pits USA was perfect—just enough. We love the warmth and glow the electric fireplace adds to the room. And it’s more environmentally sustainable than wood or gas burning. Plus, no messy ashes or smell. We couldn't be happier.

I found the support to be friendly and responsive. They needed to do some research to answer my questions and they actually got back to me with the answers. I ended up purchasing and it was delivered in a timely manner.