FirepitsurplusReviews of firepitsurplus.com

I ordered an American Fyre Designs 48" Fire Bowl in the February timeframe and actually was quite happy with product. Only minor issue was that the manual did not match the firepit model. However, it was my experience after the fact in trying to get a cover for the firepit that left me quite disappointed. The firepit came with a black canvas tarp-like cover - functional but not at all aesthetic. I was disappointed that when I ordered the firepit that I did not have the option to order a hard more aesthetic cover even if from another manufacturer. Customer service said that I could get such a cover but it would be at least 2 week delay as cover was "out of stock". I waited and after 6-8 weeks or so was told that manufacturer didn't make this item. 2-3 months ago I got another black canvas cover - no idea why. That prompted me to check with firepit plus for an option on a firepit cover. I was referred to Potteryworks for a cover which looked nice - online. Delivery was a $240 charge. That arrived 3 weeks ago - finally!! over 6 months after initial firepit delivery. I was excited - it looked nice but!! After just a week one of the wood panels was warped and peeling off. It is quite heavy and needs 2 people to handle. The screws on the two handles are already rusty and not screwed in properly. I realize this is not FirepitSurplus but it just piles on my poor experience overall.

Firepit surplus made it very easy to pick out and purchase a fire pit. Customer service from Darrel was top notch and he made sure my order was good to go. My order arrived quickly without any issues.

Long delivery time. And fire box very small can only fit three logs. Haven't installed yet. But not excited about it.

Customer care was exceptional! Couldn't get an item to add in the cart, contacted them with my intent and they returned with an itemized cart, ready for checkout. Shipping was super fast! Items were packaged well, and received with no damage.

Great communication and multiple items. / options

Darrel was extremely helpful. I am looking for a cover for my firepit for the winter and he answered all my questions quickly and porfessionally.

Very communicative and wonderful customer service! Super happy with the quality of produce and delivery process.

Very pleased with the quality of the stove. Only complaint I have is the fire brick is thin and they have rough edges and some are missing the tips at corners. But overall very pleased with the quality of the stove, it’s in place and installed ready to go! Can’t wait to fire her up!