FirepitsurplusReviews of firepitsurplus.com

We run a boutique hotel and needed outdoor fire pits that looked great and lasted. Fire Pit Surplus delivered. Their team helped us pick the best models for our space and budget! Highly recommend!

Super happy with the Pottery Works 48” firebowl in natural concrete with lava rock. The bowl is the centerpiece in our backyard space with seating and side tables surrounding it. Roasting s’mores was the highlight of one of our evenings as well as drinking wine with friends and watching the fire. Customer service was friendly and answered all my concern about installation and weight.

The staff kept in contact throughout the process. They worked with me to schedule delivery around our travel schedule. Also, it was the best price I found for the Drolet! Delivery went smoothly and painlessly

From the initial selection to the customization to the several follow up emails between customer service and myself, this was a great experience from start to finish. Consistent updates and communication from customer service about progress and shipping, and prompt responses to my inquiries. Delivery driver, while associated with another company, was very polite and helpful. Firepit looks perfect and is exactly what we wanted. Top notch all around! Thank you!

Fire Pit Surplus is almost assuredly a simple drop shipper. They’ve applied to be a dealer from a number of manufacturers and built a spiffy website, but don’t seem to have much if any actual hands-on experience. They have an address somewhere in Wyoming. It’s a web host / tech incubator. The second you sign up or purchase anything from them, they’ll start sending you barrels full of spam email from their “Founder”. As a Founder, she’s completely invisible on the internet, probably because she’s fabricated. I had a massive run around from this company. I’d never buy anything from them ever again. Instead I walked into a brick and mortar store and ordered the item of interest. They said they hear about this kind of thing all the time in the outdoor supplies and furniture market. I don’t know how you’d go about dealing with any sort of after sales issue with a shadow company.

Just received it today. Thank you

We installed the Dimplex Ignite XL 74" in our living room a few months ago, and honestly, it’s one of the best home upgrades we’ve made. The flame looks surprisingly real — way more convincing than I expected from an electric unit. The Multi-Fire XD® flame effect gives it that warm, natural glow, and I love being able to change the flame color to match the mood or season. Installation was straightforward (we recessed it into a 2x6 wall), and the edge-to-edge glass gives it a sleek, modern look that really elevates the space. I also appreciate how the controls are hidden — it keeps the design clean. The heat output is impressive too, especially with the Heat Boost feature, which comes in handy on chilly evenings. And when we just want the ambiance without the heat, that’s an option too. The "ice ember" bed adds a nice sparkle without being too flashy, and it stays cool to the touch, which makes it a safe choice with kids around. Overall, it’s stylish, easy to use, and adds that cozy vibe we were looking for — without the hassle of gas lines or venting. Highly recommend if you're looking to add both form and function to a room.

Customer service helped me figure out which fire pit would ship fastest. Got it in a week. Super happy with how it turned out!