Firehouse SubsReviews of firehousesubs.com

Order incomplete, I made a complaint and they ignored completely. The funny part is that they ask for pictures that I already sent to them two weeks ago

I ordered 3 subs as a pick-up order for me and my co-workers. My co-worker had her lunch around 10:30 pm and she was finally able to eat her sub. Once she started to eat the sub she took a bite out of it and that’s when she pulled out a long piece of “BLACK HAIR”, mid bite. Of course disappointed and disgusted she immediately stopped eating and threw the sub away. Due to the job that I work I don’t have my phone on me at all times, once I was able to go check my phone and call firehouse about the issue they were closed by 10pm. Also I work overnight, when I got off the next morning I looked to see when does the store open which is at 11am , this is the Firehouse Subs Atascocita location . I called and asked to speak with a manager , I then Spoke with Manager Steve . I explained to him the issue and concern that I had with my order the night prior and he stated that, “ I needed to bring the sub in so that they can inspect it in order for them to remake it and in the event that something like this happens I need to call them and let them know. I explained that I work overnight and that the sub was discarded and that I always order from here and never have I’ve ever had an issue like this. He then proceeds to say that it’s there policy that I call immediately and bring in the sub only to get a remake of the sub. I said that I don’t want a remake I would like a refund for that sub, mind you I ordered 3 subs and only 1 had “HAIR” in it . I was only requesting a refund for the one sub. He then says I definitely wouldn’t get a refund because they have to have proof of purchase , as if my order number and receipt isn’t proof enough because I no longer have the sub. I then ask why is it not listed on the receipt that’s they’re policy to do all these things and not discard of the item if they’re is an issue with someone’s order. He states that we don’t have to list that on the receipt , how would someone know to do something if it isn’t marked or said anywhere for the customer to know to do it. I then asked can I get the corporate number he tells me he is corporate for that location and that he’s the only one to talk to. He was very unprofessional and didn’t care about making the situation right, but instead immediately went into a defensive tone of voice. I then asked why weren’t the staff wearing hair nets and he stated that they did have on hair nets. I assured him that when I picked up my order the night before at least 3 staff members who was making orders didn’t have on hair nets. They had on hats but not hair nets . So much so there is a Caucasian employee who has flowy long hair , that wasn’t tied back make customers orders. He then brush’s me off and says there is nothing that he can do and that I could have a great and hung up. I’m writing this review to raise awareness for this location, this is the first time this has happened to me at this location and the disrespect and lack of respect from this manager should be dealt with . You shouldn’t eat at this location because cleanliness is everything and the staff is going to do everything but reassure you or help you with an issues .

Not directed to anyone particular location...applies to probably all.... The Hook/Ladder....I order the large often...I'll eat half and in the fridge goes the other half until the following day and....you remove the sandwich to eat....it is falling apart...the bottom of the bread is beyond soggy! It's a bucking mess and tastes' awful. You can't leave the sandwich overnight in the fridge and not become soggy. You'd have to keep rotating the sandwich 3 or 4 times during the evening. All the sauce, mayo, moisture....seeps to the bottom and the sandwich tastes awful. Just letting you know ..rotate the sandwich. Same with the meatball sandwich...all the sauce settles to the bottom and the bread becomes soggy.

Love the subs and service. The 2 new wraps that just came out are delicious too.

Firehouse Subs Wade Green in Kennesaw GA has excellent customer service and I recommend customers to go there for the delicious food they provide!!

Would you like some meat with that bread? For $11 what an absolute disaster!!! Never again…waste of money.

This is the second time I ordered a blt and there were two prices of bacon. I will never go back. They advertise a different sub in the picture. Stay away.

Without success I tried MULTIPLE times over the course of a week to use the Firehouse Subs App to place an order using their PROMOTED "50% Off Everything after 8pm" offer. Everytime the restaurant blamed the App and said there was nothing they could do about the issue. Without success I have called and sent messages to Firehouse Subs' Corporate Office MULTIPLE times over the course of a week and NEVER got a response. Today (08/03/2026) I stopped and talked to one of the co-owners of the 5557 28th St. SE, Cascade, MI location. The co-owner again tried to blame CORPORATE and the App for the problem. As the conversation progressed, the co-owner let slip that her brother/co-owner manages the App's offers and has the ability to turn offers on and off. And to quote her to the best of my ability, she said: "my brother looks at how business has been on a given day and if business has been good and we don't need the business, he turns the offer off" (meaning that he disabled the offer, leaving customers hanging while unsuccessfully trying over and over again to USE to App's "50% Off Everything After 8pm" Offer. If they are NOT WILLING TO HONOR THEIR SPECIAL OFFERS... THEY DESERVE TO GO OUT OF BUSINESS. I was a regular, however, knowing what I know now, I will NEVER GO BACK !!!