Finish LineReviews of finishline.com

Finishline inside of Southlake mall. I want to thank the young lady Courtney Holmes for helping me out. I stood inside the store 10 mins before someone came & assisted me but once she saw me she came over & assisted me. She was so helpful & got me in & out in a timely manner. Thank you Courtney

Horrible customer service - my order processed somehow without including the address I filled in. It literally shows blank except my zipcode now, and they STILL shipped it out despite me sending multiple emails asking them to correct the address. $88 down the drain, who knows where the shoes I order will even go! Takes forever to hear back from their email customer service, and very long hold times for their phone. These companies need to stop divesting from customer service. Last time I shop here.

I have ordered shoes from finish line for sometime now and when they don’t fit or for some reason I have to take them back they are always willing to take the item for return and I’m not sure who the manager is or what is name is but I like him a lot the last two times I have returned shoes to the Mansfield Ohio store he has been my cashier and he’s always friendly and helpful.😊😊😊 Maegan Crum

Hope you don't actually want these if you order. Placed an order that was shown delivered on 4/18. Spoke to customer service who assured me that it was delivered somewhere else but they would replace. Just spoke again to customer service who told me, whoops! Out of luck. Won't order from here again.

I want to inform you that I did not buy a gift card from Finish Line. I bought one. They supposedly canceled my order. They sent me a new gift card, but I never received it. I've been trying for a month to get them to send one, but it's not working.

I purchased a pair of New Balance gym shoes from JD (aka Finish Line) in Yorktown on March 20th . Last week, the sole started to come loose in two spots. I went to the Yorktown store to exchange them today and was told they do not take back worn merchandise, that is their return policy. I argued that the shoes are defective and you should stand by their product, it's only been 20 days. The assistant manager and the store manager still claimed it was against policy. I examined my e-receipt and it did not say anything about a return policy, only a receipt expiration. When I told them that, I was told the policy is on their website. Very aggravating. I have since escalated this up the corporate ladder. But I thought I should share that this company refuses to stand by their product. Day 2: contacted the regional manager by phone leaving 3 voicemails. No response. Are they afraid to draw attention and post their absurd return policy that does not account for faulty merchandise?

Ordered a pair of sneakers online. They didn’t have an issue taking my money in seven seconds. Three days later, I get an email saying my order was canceled, and now I have to wait up to seven days for a refund. Next time, I’m sticking with Nike or Footlocker.

On March 9th, 2025, I ordered two pairs of New Balance. On March 13th a huge box was delivered to my door with one pair of shoes. On March 21st, I contacted customer service because I had not received the second pair of shoes. After holding the phone line for 15 minutes the CSR informs me that the last update is the shoes are with Fed Ex and that I could cancel my order for a refund my order or they could send them in 4 to 6 days. Finishline should have sent my shoes next day service for the inconvenience alone. THIS IS OBSERD and DISRESPECTFUL to the customer!!!! DO BETTER JDSPORTS AND FINISHLINE