Finish LineReviews of finishline.com

Canceled order and never got refunded. Keep saying they did it but my bank says they didn't. They blocked me out of signing in etc NOT WORTH THE TIME AMD ENERGY I USE to think they were all that but THEY HAVE BECOME A LOW QUALITY BUSINESS U FIND IN A OLD ABANDONED MALL HONESTLY

I am extremely disappointed with my experience with Finish Line. I ordered a specific item, but Finish Line shipped me the wrong product. Despite this being entirely their mistake, they refused to simply refund me for the item I never received. Instead, I was told I had to: * Drive approximately six hours to a store if I wanted the correct item, even though they refused to ship it to me from that store. * Package and ship back the incorrect item they sent me. * Wait until they received and processed that return before they would even consider issuing my refund. At no point did I receive the item I actually paid for, yet the burden of fixing their mistake was placed entirely on me. I was expected to spend my own time, gas, and effort correcting an error that was not mine. Mistakes happen, but a company’s response is what matters. Finish Line’s handling of this situation showed a complete lack of accountability and concern for the customer. I cannot recommend ordering from them based on this experience.

I placed an order online and received a size 5 in infants when I ordered a 5 in big kids. I tried calling customers service 3 times....first time I was hung up on second time I was put on hold forever and 3rd time they told me that a manager would return my call. I never received a call. I will try filing a formal complaint.

My review is no stars. If I could give a negative stars I most certainly would. I purchased shoes in Philadelphia store while on vacation. We did not realize there were two different shoes in the box when we left the store. I live in Raleigh, NC. When we realized there were two different shoes in the box we took them to a store in Greensboro, NC. They would not take the shoes. They asked me to call customer service and they would help me. I did not have the receipt from purchase. Philadelphia store sent me the receipt via e-mail. Props to Phili store. Via Fed-Ex, I sent the shoes, receipt and a letter explaining what happened to Finish Line HQ in Indianapolis. Fed-Ex was paid for by Finish Line. I told customer service I didn't have original box and they said that's OK. Finish Line then sent the shoes back to me because I didn't have original box. I called customer service again asking why no refund. They tried to tell me that I was outside of the 90 days to return shoes. Their employee put two different shoes in the box, I paid for them, my son barely wore them and I'm outside of the 90 days. After refusing to get off the phone and demanding that I speak to a manager, I spoke to a Customer Care Engagement Specialist, LIT on June 19th, 2026. I sent her pictures of the two different shoes and a photo of the receipt. The Customer Care Engagement Specialist asked a few questions and then asked me to send shoes back to them AGAIN. Finish Line HQ in Indianapolis received the shoes on June 30th, 2026. I e-mailed Customer Care Engagement Specialist on July 2nd, 2026, thinking my refund was being processed. No response. July 7, 2026, I called Customer Care Engagement Specialist and was told she was out of the office and would call me back July 8th. I did not receive a call. July 14, 2026, I called Customer Care Engagement Specialist at her office phone. The call failed? I then called customer service and they said they could not refund the money because I didn't have an order number? I bought the shoes in the store, there is no order number. I have sent you the shoes back, I have showed you the receipt, your employee put two different shoes in the same box and you're not going to give me a refund?!?!? Eventually, I receive an e-mail from the Customer Care Engagement Specialist. The Customer Care Engagement Specialist says she has "submitted a ticket to our intake team regarding the return label..... I am following up with them today to get this issue resolved for you as quickly as possible." I have no doubt I will need to call them AGAIN to try and get my refund. I'm 54, worst customer service I have EVER experienced.

Avoid this retailer at all costs. Paid extra for premium delivery, and then got an email back with a delivery date worse than standard delivery. That was bad enough, but I've now sent 9 emails and am still waiting for my money back.

Finish Line sent me the wrong shoe size THREE times. The first time customer service sent me a label to mail them back and sent a new pair… wrong size AGAIN. Then they told me I had to go in store to exchange them. I went in store, returned the wrong size and had them order the correct size for me. AGAIN wrong size. After that I gave up. I’ll never order from Finish Line or JD again. Never had this issue with any other retailer, let alone 3 times.

If I could give this store at this location a zero I would. This store at Macy's Towson Town Mall had no employee on site to assist the customers who had been there for an hour. why r we selling to other countries who do not have our interest at hand. No employee was at Macy's location on Saturday June 27,2026. There where at least 8 stacked up boxes unopen at this location. Who's buying the product and then not there to accept and open the merchandise. Just close the location down if you are not going to do the right thing for the USA citizens. Piss Poor Representation!!!!!

Absolutely terrible. I never received my items(Shoes) Then I called customer service and they told me there’s nothing they could do about it!! to check with family members or neighbors to see if they might have received them!