Renee V.
Efficient Service
Fine Linens has an excellent selection of merchandise, and great service.
Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
Fine Linens (finelinens.com) has 710 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Renee V.
Fine Linens has an excellent selection of merchandise, and great service.
Judy M.
I do not usually splurge quite so much on bedding, but I was doing a master bedroom makeover and really wanted something not only beautiful, but high quality that would last. I chose a Peacock Alley coverlet and found it online at Fine Linens website. They offered a newcomer discount that I could not pass up, and after speaking with an associate by phone, I had a good vibe about the business. They did not disappoint, and I would not hesitate to recommend them.
Richard
I found this site on line and decided to try it out. I had a question about the item I was interested in and contacted their customer support. I received a reply back with in several ours (on a week end). I bought the item and am very happy with the item, the quality and most importantly the service I received.
Larry S.
Worked me on their sale and great follow though. Very happy with the service!
SAMarc
My experience with this company has been good consistently.
KSSB
Offered. Great advice and helped me narrow down my choices.
MARK J.
I ordered a set of two towels for $170. I received a set of one towel for $170. I called in and they said they would get back to me and of course never did. I will have to dispute the charge which is annoying. Two towels would have been optimum. Service after the mistake would have been acceptable but total disregard is very poor indeed. After posting the review they sent two more towels overnight which was above and beyond the call of duty.
Response from Fine LinensAug 14, 2014
HI Mark, I am very sorry that you did not receive the email from us yesterday regarding the missing towel. We emailed you right after we spoke and mentioned that the warehouse for some reason only sent one towel. We have contacted the warehouse and they have another towel on their way to us which will be sent to you right away. Again I am very sorry that you did not receive the email from yesterday but we did sent it. Please let me know if there is anything else we can do and if possible change this review as it seems to be a matter of miscommunication. Thanks Dave
Marlissa
Great service and thoughtful discussion. Originally ordered 2 pillow king size covers to match coverlet. They quickly notified me to advise of unavailable size. Switched to 3 Euros with no delays. Truly elegant products to transform your own bedroom! Thanks!