Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
Fine Linens (finelinens.com) has 710 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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ce W.
I ordered cocktail napkins on line on Dec 15. The charge appeared on my January credit card statement, but I had not received the product. I called the customer service number and asked if the order had shipped. Dave verified that they had not yet shipped. He had them mailed immediately, arriving in mid-January. I don't think this is the experience you want customers to have. I'm not sure I would order again from the site due to this issue.
susan M.
it took awhile to finally receive a cutting or swatch of fabric but I did receive and then ordered. Happy with my purchase.
Cindy M.
I ordered 2 beach towels as a portion of a large "florida" pkg our surgery dept was giving to our director as a going away gift. When I phoned to see why I hadn't received the towels yet, it turns out the shipping dept hadn't processed the order! The party was a day away! David had them overnighted and I had to make a special trip 12 miles to my home from work to get them, but I was able to at least get them in with everything else. Great towels, bad shipping dept, David saved the day!!!!
George B.
I just finished my fourth transaction with Fine Linens and my experience each time has been hassle free and the products (both towels and bed sheets) have been every bit as good as advertised. I will go back again for my next linens purchase
Hugo U.
Wonderful soft sheet.
Sherri W.
I bought a set of sheets several years ago and finally could "justify" buying a second set. It was good to make the call and ask for the same sheets. You looked me up and confirmed my previous order. Shipment arrived in less than a week. Yes, I could have gone to a local store -- buy you guys feel LOCAL to me because you are friendly and responsive.
S Duane S.
I thought, from the ads, I was getting bath mats with substantial no-skid rubber undersides. There is rubber, but very thin; it will not last many washings before I end up with the same dangerous sliding around on our marble bath floor I had with the mats I am replacing. By comparison I have a set of bath mats with thick rubber undersides. They've lasted for over a year now and I expect they'll last for several more years. I had hoped that mats like these were what I was getting this order; not to be. I do not recommend these mats wherever the floors are slick, like on marble or granite.
Response from Fine LinensJan 21, 2015
Hi, I am very sorry you are unhappy with the rugs that were sent to you. If you can email me a picture of what is happening I would be more than happy to look into it for you. Thank You Dave
Satisfied C.
Fine Linens sells high quality products and provides exceptional service. Orders are filled quickly and when partial shipments are required, FL sends stock immediately while backorders are waiting to be filled. Choices and prices are also some of the best I've seen.
