Consumer
I alerted them to a pricing error that…
I alerted them to a pricing error that was posted on Google and linked to their site. The person immediately challenges the validity of my claim (even though I included a screen shot) and then said it is not their fault and then implied that I was stupid to think that the price posted was a real price. Great sheets, bad customer relations
Response from Fine LinensFeb 8, 2025
While we appreciate constructive reviews. The one above is 100% false. The customer emailed us that there was a pricing error on google where it was showing a sale price that was not listed any where on our website. Since we had no idea about the pricing issue we asked the customer for a screen shot to confirm it. When she sent us the screen shot we did in fact report it to Google shopping services that confirmed on their end it was a pricing error and they are in the middle of fixing it. We apologized to the customer that we cannot match that price as it is a google error but we can certainly offer them a discount on the item if they wanted to order it. In no way did we ever call them "stupid" and we were happy to offer something to make the customer happy for the error she encountered. Its a shame when you try to explain and help that you have to also deal with a nonsense review

