The SPOT product family uses both the GPS satellite network to determine your location and the Globalstar network to transmit messages and GPS coordinates to others including an international rescue coordination center.
SPOT (findmespot.com) has 139 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Manuel
Very disonest company, once you subscribe good luck cancelling it. There's no way to do it via their website, you have to call l. I ended up having to cancel my credit card. Get Garmin inreach better customer experience and better hardware.
Tom N.
A danger to life and a complete waste of money. I count my lucky stars that I didn’t actually need this in an emergency. I bought the tracker and subscribed to the service for a trip to East Africa. Having set up the device, entered all the data and got underway, nobody heard from me; The set up had failed to save. After several more attempts at set up a family member eventually received my location. However, after this minor success the Device rarely worked, and eventually I just gave up. Support from Find me Spot is non existent. I now have all the fun of trying to cancel my subscription. This is impossible from the website and I have to call the US. As a European user this is a massive ball-ache. It’s 2020. This is not okay. These are however minor grievances. This company is taking your money whilst promoting a potentially life saving device. This is a scam. I do not believe that this company cares about providing any service at all, and I seriously doubt that had I ended up in need of it that it would have worked. In summary; If you’ve no regard for your life, have money to waste and don’t care for the quality of the product or service you’re paying for, then this might be the product for you. But if your life depends upon it..? spend your money elsewhere.
Daniel M.
Extremely upset with the exponential increase in the same service which was $99.00 in 2017, then $164.00 in 2018 before jumping to $225.00 in 2019!! I think this is a complete rip-off and intentionally misleading customers. I cancelled my subscription and will find another provider.
Eric C.
Deceiving, automatic renewal charge without warning.
Ripped-Off
Spotted unauthorized SPOT charges on my CC bill. Watch out for a company that does not have a posted email address! I will report this to FCC, FTC, VISA, State AG, & Rip Off Reports.
Дмитрий А.
Horrible company, do not fulfill warranty obligations.
Rick
I purchased my spot tracker in 2015 used it for 2 years and then canceled service. today I get an email saying renewal is set for 12/24/19 I luckily still have the same computer and can log into my account to find they have been billing me ever since day one even after it was canceled to the theft of $405.59 from me , they said the account was not closed. so beware of this bunch the tracker worked fine as when I was using it but they will not accept email to cancel service, only by phone so you have no record of it.
Richard C.
I read the top 10 bad reviews and have to agree with most of what they said. I have not had the billing experiences yet, but I have had the bad service issue. I just got back from 28 days in Europe and all of the spots that I sent in Paris, Barcelona, Ibiza, Formentera, Casablanca and Marrakesh never showed up or were received by my recipients I just called them today and asked the question "If it cannot handle a simple check in message how am I supposed to have confidence that it will send out an SOS if I was really in trouble?" The gentlemen didn't answer until I asked to speak to someone that could answer my question. Then he assured me that SOS messages take precedence. That must be one smart satellite to be able to tell the difference. In the end he offered $50 off next years bad service.Run from this company.
