finallyReviews of finally.com

Great customer service. Doesn't take long to answer my questions and solve my concerns. Right to the point of my call.

One-Star Review I am writing to express my deep dissatisfaction with the accounting services offered by Finally.com. Contrary to the service’s advertised capabilities, Finally.com was unable to log in to my online accounts. As a result, I was required to personally log in each month, download the relevant statements, and then upload those same documents to the Finally platform. The only work product provided was a basic Excel spreadsheet in which the company simply copied and pasted numerical data from the statements. This output proved entirely worthless for preparing my tax return. In addition, when I lost my job, Finally.com assessed a termination penalty of nearly $800 because I had used their services for only 18 months. Most troubling, the company continued to charge my credit card for two months after I had explicitly instructed them to stop all work and billing. Buyer beware. I strongly recommend that prospective clients consider alternative providers.

I filled out one form just to get some information and immediately the calls and emails started. And they have not stopped since. At first, it felt normal. A few emails, a couple of calls. I figured I was busy and would follow up after traveling. Then they sent messages saying things like “this will be our last time contacting you,” which I appreciated. I thought, great, I can circle back when I’m ready. That was over a month ago. The communication never stopped. I’ve had to block them on email, report them as spam, and block multiple phone numbers. Somehow they even got access to another number of mine, which I also had to block. As a Mac user, blocking doesn’t always fully stop calls, so I’m still getting them. At this point, I just pick up and hang up. This is by far the most persistent and frustrating company I’ve ever interacted with. What started as a simple inquiry turned into nonstop spam. I would strongly caution anyone before sharing their information.

Will work with you no matter what your situation is.

The process was super easy I was approved in 2 days and I got rid of done for you taxes so you're getting two for one you're getting line of credit and you're getting an AI bookkeeper you can't beat it Tyrone Salazar

I’m not sure even where to begin to say this company is the biggest bookkeeping scam out there would be an understatement. Please please please if you own a small business do not use these people. It is a fraudulent company. I’m working on everything I can do to get this word out to the world and any small business owner in the United States. In 12 years of business, I have never had such a bad experience with any company I have ever worked.. the worst customer service the worst people to communicate with nobody knows what they’re doing and who’s doing what

This company made great offers to evaluate numbers and catch up my books, but in the end I ended up doing a large portion of pulling statements, reports, and categorizing on my own. Now that we have come to a cancellation agreement, they are dragging their feet giving me my year end statement from last year, so that I can file my taxes. Every phone call is met with an answering machine. This reeks of scam. I was finally able to get a call back after leaving three voicemails and talking to a real person in the billing department who was able to relay my message to my account person or a manager. It shouldn’t have been this difficult to get my reports. There have also been errors which I have replied about and have always categorized the ask client sheets promptly.

Well, we started out great The only people who contact me now are billing My “ accountant( tax person) can’t get my information to finish my taxes Not sure what happened I’d stay away No support No communication I’m truly disappointed and stuck because I paid for a service I’m not receiving