finallyReviews of finally.com

I WISH I COULD GIVE NEGATIVE STARS. As others have mentioned here, Finally reduced our available credit to zero at some point the morning of the 15th. No warning, no explanation and noone there to answer calls. When we called our sales person he stated he had been laid off 2 weeks ago. The other two contacts we emailed copy and pasted a standard template that basically said our credit line was adjusted due to an assessment of their risk team. "Adjusted" would imply it was lowered or reduced. They SUSPENDED the entire organizations credit line. Do NOT consider using them for your corporate cards! Our account was always paid on time and we even chose to make additional payments before the due date. This was not because we were in danger of nearing our credit limit, but rather we’ve ALWAYS made weekly payments on our credit card accounts. I would like to note that our cards were shut down the morning AFTER they pulled our most recent payment due from the statement closing. They left us with all our cards declining with no help or support. Horrible company, horrible customer service.

Currently having the same issue as many others. We’ve been with Finally for nearly 6 months and have 19 cards through them. Up until now, the only issue we experienced was extremely slow payment posting times — despite emails stating payments would post within 3 business days, it was consistently taking closer to a week. Then today, completely out of nowhere, our available balance was reduced from hundreds of thousands of dollars to $0 due to a “risk assessment.” Customer service could provide no real explanation other than to email support, and we were told it could take up to 30 days for a response. Meanwhile, we cannot get ahold of our assigned rep, who seems to be permanently out of office. This has left our business scrambling to find a new expense management platform during one of our busiest seasons. Extremely disappointing experience and unfortunately not something I could recommend to other businesses relying on dependable access to funds and support.

What an actual joke of a company. We worked with the Finally team for over 6 months to gear our teams up to transfer to their systems. We were online with them for a month. All of a sudden our cards and teams were all getting denied. Without warning they cancelled our credit line from multiple tens of thousands a month to $0 over night without warning, notice, or reason. This was a major disruption to our teams and a complete waste of our time and resources to incorporate into our business.

We are having the same issue as many other companies with Finally declining all transactions on our corporate cards with zero notice or explanation. We were set up with autopay and they received their money in full each month and could not provide us with the common decency of letting us know in advance of any issue so we could make necessary adjustments to our vendor payments. This is a very poor way to conduct business and very unfair to consumers.

DO NOT USE THIS COMPNAY!! They were very "helpful" in their sign on process and called/emailed almost daily. We always made our payments on time and had our cards for around 3 months. The company abruptly canceled our cards without warning and we had employees out of town that were stranded and ended up having to use their own personal bank accounts to fuel up. It has been an absolute nightmare to switch all of the accounts we had on autopay from these cards. Everyone we've spoken with in customer service keeps telling us it's a risk assessment and cannot give us any more information. If I could give a zero star review I absolutely would. Steer clear!

Finally has been a highly professional and wonderful bookkeeping service. From start to finish (continued services) I have been consistently pleased with the quality of service, timeliness, attention to detail, and also relative value for the quality provided. All of the staff show a dedication to excellence and I feel truly care about the success of their client with managing their business and finances. I actively recommend Finally to others for bookkeeping, accounting, and professional services. Jose and his team are recommended.

We experienced the same issue as several others. Without any notice or explanation, they reduced our available credit to zero the day after our most recent payment posted. We have been a client of theirs for almost two years and never had a late or missed payment. When I reached out for an explanation, I was given the old I cannot give you any details but here is an email to reach out to...with no further response of course. DO NOT use this card, not only are the rewards mediocre but the integrations often glitch and have issues. This is by far the worst corporate card we have ever used as a business, and the customer service is nonexistent!

The worst customer service ever. I had to call 21 × to finally reach a human being to tell me that the card that I was approved on want working instead i was unapproved. How does that happen?What a waste of my time