finallyReviews of finally.com

Response from finallyMar 26, 2025

We are truly sorry to hear about your experience and understand how frustrating and disappointing this situation must be. Consistency and clear communication are essential, and it sounds like we’ve fallen short of our commitment to you. We want to make sure your concerns are addressed promptly and that you receive the support you deserve. A member of our team will be reaching out to you directly to investigate what went wrong, resolve your outstanding issues, and assist you with canceling your services if that’s your decision. Your feedback is invaluable in helping us improve, and we genuinely appreciate you sharing your experience. We’re committed to making things right and hope to regain your trust.

Response from finallyMar 26, 2025

Thank you for sharing your experience with us. We understand how frustrating it must be to wait for your 2024 report, especially when it’s already the first quarter of the year. Our goal is to make bookkeeping as smooth and efficient as possible, and it sounds like we’ve missed the mark here. We truly apologize for the inconvenience with scheduling support and the delay in delivering your report. Your time and trust are incredibly important to us, and we want to make this right. Please reach out to our team at [email protected], and we’ll make it a priority to resolve this issue as soon as possible.

Response from finallyMar 17, 2025

Wow! This is such a fantastic review—thank you for sharing your experience! It’s amazing to hear that from day one, Steve and the team have made you feel heard and supported. Bookkeeping can definitely be overwhelming, so knowing that our services have helped relieve that stress is exactly what we aim for. We truly appreciate your recommendation and your continued trust. If you ever need anything, we’re always here to help! 😊👏

Response from finallyMar 11, 2025

That’s awesome to hear! We’re so glad the transition was smooth and that you’re finding the platform easy to use. Sara will be thrilled to know she made such a great impression! If you ever need anything as you get your team up and running, we’re here for you. Thanks for sharing your experience!

Response from finallyFeb 28, 2025

Thanks for sharing your honest feedback. We completely understand how frustrating it can be to feel left in the dark, especially when it comes to something as important as your bookkeeping and tax prep. That’s definitely not the experience we want for you, and we truly appreciate you bringing this to our attention. Jonathan, our Director of Customer Success, reached out on phone to go over the setup process and clarify where things stand with your account. We realize the 8-12 week setup period wasn’t as clear as it should have been, and we’re taking steps to improve our communication upfront so expectations are set from the start. Jonathan also assured you that updates will be provided once your catch-up work is completed. We know how important timely communication is, and we’re committed to making sure you feel informed and supported moving forward. Jonathan will be following up with you after your reports are sent to ensure everything is on track. We truly appreciate your patience and the chance to make things right. Thanks again for working with us, and we look forward to delivering the experience you originally expected!

Response from finallyFeb 24, 2025

What an awesome review—thank you! We're so glad to hear that working with Justin made the process quick, simple, and easy to understand. Getting finances cleaned up is such a great feeling, and we’re thrilled to have been part of that journey with you. If you ever need anything in the future, don’t hesitate to reach out. Thanks again for sharing your experience!

Response from finallyFeb 11, 2025

Wow—this is truly incredible to read. Managing multiple LLCs is no small feat, and we’re so glad our team could step in and not only organize everything but also empower you with the knowledge to confidently manage your finances moving forward. Hearing that we were able to bring clarity and peace of mind during such a challenging time means the world to us. It’s especially rewarding to know that our approach to training and education made a lasting impact—because bookkeeping isn’t just about the numbers; it’s about giving business owners the tools to make informed decisions. Thank you for your thoughtful and detailed review! We’re honored to be part of your journey, and if you ever need anything, we’re always here to help.

Response from finallyFeb 11, 2025

Love to hear this! We’re so glad you had such a positive experience. Thanks for sharing your feedback—we appreciate you! If you ever need anything, we’re here to help.