finallyReviews of finally.com

Response from finallyJul 2, 2025

Hello Lacynda, Thank you for sharing your experience, even though it led to a different outcome than initially expected. We truly appreciate your honesty and your willingness to communicate openly with us. We understand that sometimes, even with the best intentions, the timing or fit for a service isn't quite right. We're glad we could have those conversations with you to understand your situation better and agree on the best path forward for your business right now. It means a lot to hear that Justin and Albert were able to work with you constructively through the process. We wish you all the best and hope our paths may cross again when the time is right. Sincerely, The Finally Team

Response from finallyJun 25, 2025

Hello Crystal, Thanks so much for taking the time to share your feedback. We truly appreciate you leaving a review on Trustpilot. Hearing from our clients like you is incredibly valuable, as your experiences help us learn and grow. We're always working to improve, and your insights are a big part of that process. We're grateful for your support. Sincerely, The Finally Team

Response from finallyJun 24, 2025

Hello Andrea, We are glad to hear about your positive experience. It is wonderful to know that Samuel was able to provide helpful assistance and answer your questions. Thank you for taking the time to share your feedback with us. Sincerely, The Finally Team

Response from finallyJun 25, 2025

Hello Lisa, We're truly sorry to hear about your negative experience and the frustration you've encountered. We've thoroughly reviewed your account and have successfully processed your cancellation. You won't receive any further billing from us. Your feedback is incredibly valuable as we continuously strive to improve our services. We want to make things right. If, upon reviewing your books, you find that any adjustments are needed for the months you paid for, we'd be more than happy to make those corrections at no additional cost. To help us do this effectively, we'll need your cooperation in providing any necessary details or clarification. Please let us know how you'd like to proceed, and we'll be ready to assist. Sincerely, The Finally Team

Response from finallyJun 20, 2025

Hi David, We're really sorry to hear about the delays and issues you've been experiencing with your reports. We understand how frustrating this must be, and we sincerely apologize for any inconvenience it's caused. We've been looking into this with our accounting team, and we've pinpointed the reason for the inconsistencies. It looks like an initial data input error on the client end inadvertently caused some duplicated bank transactions. Our team is now diligently working to correct these significant inconsistencies and get those duplicated transactions sorted out. We're committed to getting your books in order and delivering accurate reports to you as quickly as we can. We understand that you've canceled your account, and we're truly sorry to see you go. Even so, we'd genuinely love to make these adjustments for you at no additional cost. Our goal is for you to leave with perfectly accurate books. We truly appreciate your patience as we work to resolve this, and we're dedicated to providing you with the accurate financial insights you need. Best regards, The Finally Team

Response from finallyJun 20, 2025

Hello Pete, We're truly sorry to hear about your frustrating experience, and we appreciate you taking the time to share your feedback. This is certainly not the impression we want our clients to have. We understand how important it is to get timely answers, and we sincerely apologize. To address your concerns and resolve this for you, we just need a bit more information to locate your account. Please reach out to us directly with your account details so we can help. Best regards, The Finally Team

Response from finallyJun 6, 2025

Hey Toni, thanks your kind message. We are so happy to hear that you felt like Nelson was receptive and responsive to your specific business needs. We're looking forward to continuing to serve you!

Response from finallyJun 24, 2025

Hello Michel, We appreciate you taking the time to share your feedback. We're truly sorry to hear about your experience with Finally and that you encountered some challenges with our service. This is certainly not the experience we want for our clients. We would like to investigate this further and understand what happened, but we are unable to locate an account associated with the information you provided us in our system. Please reach out to us directly at your earliest convenience so we can review your specific account details and address the issues you've raised. We are committed to providing excellent service and resolving any concerns our clients may have. Thank you for bringing this to our attention. Sincerely, The Finally Team