finallyReviews of finally.com

Response from finallyJul 23, 2025

Hi Morgan, That's wonderful to hear! We're really pleased your onboarding was quick and easy, and it's great that connecting with Nelson face-to-face helped you clearly define the next steps for getting your books updated. Thanks for sharing your positive feedback! Best regards, The Finally Team

Response from finallyJul 21, 2025

Hello Mfron, That's fantastic to hear! Thank you for taking the time to share your positive feedback. We'll be sure to pass your kind words directly to Nelson – it truly brightens our day to know our team is making a positive impact! Best regards, The Finally Team

Response from finallyJul 21, 2025

Hi Matt, That's fantastic to hear! Thank you for taking the time to share your positive feedback. We'll be sure to pass your kind words directly to Nelson – it truly brightens our day to know our team is making a positive impact! Best regards, The Finally Team

Response from finallyJul 21, 2025

Hello Kathleen, We appreciate you sharing your feedback. We are truly sorry to learn about the experience you've had with Finally so far. This is certainly not the standard of service we aim to provide, and we sincerely apologize for falling so short of your expectations. Please know that your satisfaction is paramount to us. We are already actively investigating your account and the concerns you've raised to understand precisely what went wrong and to rectify these issues immediately. A dedicated member of our leadership team will be reaching out to you directly and very shortly to discuss your account in detail, address every one of your concerns, and outline the steps we will take to make this right for you. Best regards, The Finally Team

Response from finallyJul 21, 2025

Hi Deena, That's absolutely fantastic to hear! We're just as excited to have you on board and thrilled you're looking forward to working with Samuel and the rest of our team. We can't wait to help you achieve your goals and make your experience with us truly exceptional. Welcome to the Finally family! Best regards, The Finally Team

Response from finallyJul 21, 2025

Hello Rain, Thanks so much for sharing your feedback! We really appreciate you bringing your concerns to our attention. To help us understand and fix things, could you please give us a little more detail about what happened? We're ready to help you find a solution and want to make sure everything's just right. Best regards, The Finally Team

Response from finallyJul 21, 2025

Hi Jeremy, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience with Finally didn't meet your expectations. We understand that getting set up and ensuring everything is just right can sometimes have its challenges, and our team has been dedicated to assisting you through each stage – from getting signed up, to reviewing your reports, and finalizing your bookkeeping. We're keen to understand what areas specifically caused your dissatisfaction. Please let us know how we can best assist you in resolving these concerns. Best regards, The Finally Team

Response from finallyJul 2, 2025

Hello Christian, Thanks so much for taking the time to share your feedback! We're really happy to hear you had such a great experience with Justin G. It truly means a lot to us that he was able to connect with your needs so well – that's exactly what we aim for. We love hearing that this has been your best bookkeeping experience yet warms our whole team. We're definitely looking forward to continuing to support you! Sincerely, The Finally Team