Rina
I had a very bad experience with this…
I had a very bad experience with this company. I didn’t get my order, they shipped but it was destroyed on custom. When I asked this company for refund they said- sorry, we don’t responsible for shipment. However, they charged shipping insurance! They didn’t even offer to resend or give me store credit. Just stolen my money!
Response from Filler LuxOct 23, 2024
Dear Customer, Thank you for your feedback. We are truly sorry to hear about your experience. As per our policy, which is available on our website, it is the customer’s responsibility to be aware of their country’s import regulations. If a package is held at customs, we recommend contacting your local customs office to either release the package or have it returned to us. Please note that a refund for the products will only be processed once the returned package is received by us, and Filler Lux does not take responsibility for seized goods. We value your business and appreciate your understanding. Best regards, Filler Lux Team