Susann D.
The cap was broken on my serum bottle.
The cap was broken on my serum bottle.
Response from Filler LuxDec 3, 2025
Dear customer, We sincerely apologize for the inconvenience you experienced with the broken cap on your serum bottle. Although we take great care in packaging and handling our products, issues in transit can occasionally occur, and we regret that this happened with your order. If you could kindly contact our support team, we will ensure this is resolved to your full satisfaction. Thank you for your feedback — it helps us continue improving our service. We're grateful that you chose us! Warm regards, Filler Lux Team



