Filler LuxReviews of fillerlux-usa.com

Response from Filler LuxNov 21, 2024

Dear Customer, Thank you so much for your feedback. We are truly sorry to hear about your experience and sincerely apologize for any inconvenience this may have caused. We will be reaching out to you shortly to listen to your concerns and address any difficulties you've encountered. Warm regards, Filler Lux Team

Response from Filler LuxOct 23, 2024

Dear Customer, Thank you for your feedback. We sincerely apologize for any inconvenience caused regarding the delivery charge. We experienced a technical issue that may have affected some shipping costs. However, upon reviewing all orders, we found that your order from October 12 is not affected by this issue, and the shipping cost was calculated correctly. If you have any further questions or concerns, please feel free to reach out. We appreciate your understanding. Thank you! Warm regards, Filler Lux Team

Response from Filler LuxJul 15, 2024

Thank you for sharing your feedback with us. We understand your concern about the additional charge for the cooler kit. The decision to implement this fee was made to ensure that we can continue to deliver your items that require temperature control in the best condition possible, maintaining their efficacy and quality during transit. We continuously review our pricing structure to provide the best value for our customers, and your feedback helps us in this process. If there are any specific issues or suggestions you have regarding our service, please feel free to share them with us. We appreciate your understanding and continued support. Warm regards, Filler Lux Team