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FIJI VACATIONS/ FIJI TRAVEL (fijivacations.com) has 238 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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238 approved reviews, newest moderated first
Nicole
Melissa was wonderful. So knowledgeable with all things Fiji! Especially since she has MANY years experience in Fiji due to her farthest business as well! Thanks for being so welcoming and making everything a smooth transition! 😊
Allie D.
Melissa is really knowledgeable and know her stuff! And she really tries to make it happen
Kristin
Melissa was phenomenal to work with. She made everything so easy and took all the stress out of vacation planning. In addition to the ease of booking, she's incredibly knowledgable about the area and had great recommendations for things I wouldn't have even thought of, such as suggestions for ordering visits on the trip to make the most of transfers and experiences. Thank you!!
Bre
My stay in Fiji at Mana Island was nothing short of amazing! It’s a trip of a life time. I also was happy to meet the owner of Fiji Vacations and she is great, so helpful and kind! Thank you for an unforgettable and perfect vacation!!!
Erika
I found Fiji vacations online after having a terrible experience with another vacation company. Melissa and Caroline are the best! They know everything about every resort in Fiji. Caroline set up an amazing trip for us at two different resorts, we could not have been happier. Everything went went so smoothly from arrival greeting, transportation, resorts, it was a flawless experience. I would never use another company!
Amanda J.
I would never usually make a negative review towards a company unless I truly felt others should know about the experience. This past summer, I had the priviledge of traveling to Fiji with a friend of mine. I had worked with a travel agent at Fiji Vacations for my travel bookings (i.e flights & accomodations). Unfortunately, from the moment I booked, nothing was as I had hoped. My travel documents were supposed to have been finalized within the next few days, however, weeks later, I finally recieved my itinerary just days before I was to leave (I spent a few weeks prior to Fiji traveling Bali- since service is limited in these areas, I needed my finalized documents sent before leaving the US). It wasn't until I began flying that I came into more problems. As previously mentioned, prior to Fiji, I spent three weeks traveling around Bali. This only meant I had lots of luggage. The travel agent had informed me that I would be able to make my bags 23 kg. I was not informed that the 23 kg was the total weight for my bags, not the individual weight. Airlines abroad charge $15 per extra kg, unlike in the U.S where it is simply a $50 extra bag fee. My first flight's baggage from Bali to Fiji almost cost me $500 (USD). I had two more connections to go and knew that I would only have to continue paying these outrageous fees. The check-in assistant informed that my travel agent could have extended the weight to 40 kg total, however, because I had booked through a third party, I personally no longer could change the alloted weight on my account. The overall travel time was extremely stressful and overwhelming. Finally, I land in Fiji and my driver accomodations were great. There was someone waiting for us who immediately took us to our transfer. Our "resort" was called Blue Lagoon Beach Resort. Our travel agent did not inform us that our "room" was not a room at all, but a bed. Bathrooms and showers were communal, and meals were only open at certain hours of the day. Upon arrival, lunch had been closed down. However, after 20+ hours of traveling, we were starved. Unlike a typical hotel which would have been accomodating to our needs, the only thing we were offered by Blue Lagoon was a bag of chips that we would have to purchase (although we had already purchased the meal plan for that day). We left the resort immedialtely and found another resort nearby which we felt extremely comfortable, welcomed, and happy at. Despite our terrible experiences, we were never refunded for the our hotel stay. We lost a lot of money and did not receive kind responses from the travel agent. I can't help but feel as though our young age resulted is poorer treatment as a client. Rather than being apologetic, she was accusatory. I just don't believe that this is how business should be done. I wish the next travelers a great experience in Fiji! Thank you for hearing about my experience.
Response from FIJI VACATIONS/ FIJI TRAVELSep 6, 2018
Dear Amanda, I am writing to address your review you left for our company on Trustpilot. We take reviews very seriously and we look at all reviews as a way to improve our service. Unfortunately, this review is riddled with inaccuracies and I need to reply formally as I feel you have misrepresented the facts. I am hoping that you will recall the facts as I have laid out and possibly step back and accept some responsibility. Timeline- 5/17- Amanda called and requested assistance with flights from Bali to Fiji and to Greece 5/18- Our air department created an itinerary and pricing 5/19- Amanda emailed asking when the best time to speak would be and I emailed her the flight itinerary to review. Note that the flight itinerary shows the baggage allowance for each segment. 5/22- We speak on the phone finalizing the tickets and I suggest several resort that she can spend an additional 5 nights at in the Yasawa Islands as well as the seaplane transportation. While we discussed the seaplane allowing less luggage I informed Amanda about the baggage policy for Fiji Airways which is a strict 1 piece of checked luggage and I infored Amanda that she could check her additional bags in a locker in Nadi. Unfortunately many of the resorts we were looking into were indeed sold out for her dates. I spoke to her about Blue Lagoon Beach Resort and mentioned that their only accomodation left was the Bula Lodge Room which was a private room and shared bathrooms/showers. She did not object to that. She looked at the resort online as well and approved it. I sent a breakdown of costs and a credit card authorization form via docusign which she returned as we needed to issue the tickets. Breakdown of costs as listed on Docusign: "Amanda, Thanks for the call. The flights from DPS-SIN-NAN-TVU-SIN-ATH are the same price as quote previously and I need to ticket today. Flights $2834 BLBR with meals $1400 Seaplane round trip $890 Total $5124" The Docusign was returned, Amanda’s credit card declined and she was advised. She provides Linda’s (mother) credit card and we successfully issue her tickets. I then sent her the detailed itinerary showing the room category being Lodge Room at Blue Lagoon Beach Resort. 5/23- Amanda emails asking for flight confirmation and receipts of land charges. I advised that her companions American Express is missing some digits to complete the charge. Amanda send the missing cvr code and their land payments are successfully charged and receipts are emailed immediately. I receive an email from Linda Jones on 5/23 asking about any shots or vaccines Amanda may need and I reply that Fiji is free from all tropical diseases then Linda emails again and asks about Bali and I did not book that for her so I cannot answer that since I am not privy to her travel details in Bali. 5/25- Linda calls the office, Caroline from my office forwards a copy of her E tickets and waits on the phone while Linda confirms that she has received it. The email was copied to Amanda too. *All of the baggage restrictions/weights were clearly listed on the eticket so to say that information was not conveyed to you is not true either. 6/5- All of your travel documents were emailed to you, including E tickets, BULA BOOK, Travel Vouchers for Blue Lagoon Beach Resort and Turtle Airways and all vouchers detail out the specifics for each particular portion of the trip. We even provide a direct link to the carriers baggage policies for the clients to click and read. 7/11- Linda calls my cell (emergency number for the business at 4am) then emails me at 4:51am asking about baggage and I forwarded her the copy of Travel Documents that Amanda had received 37 days prior. I then called her and spoke to her explaining that these were items out of our control. Linda mentioned that she had been buying alot of items and her baggage was expanding as the travel continued. 7/11-7/18- I received several more texts from Linda. Mostly very confused about seaplanes and inter island planes which I cleared up. Now that we have an accurate timeline I wanted to respond to your review. Amanda first reached out on 17 May and she was completely finalized 23 May which included the 19 and 20 May where we are closed (weekend) so her entire trip was indeed finalized in 4 business days. The E tickets state the baggage allowance for each and every segment on them and we cannot be responsible if clients do not read or look at their travel documents. Every single carrier has their own rules and baggage fees posted on their websites and I emailed my clients a link to read them with their travel documents. I did have a long discussion about the room at Blue Lagoon Beach Resort and I explained that the Garden Villas were all sold out and you were OK with the accommodations as we had discussed. We discussed leaving extra luggage at the seaplane base or in a locker at Nadi airport and you admit that I mentioned the 23 kg as I would have no idea how large or small or the number of bags a client would have. You say after 20+ hours of travel time you were starved. You had breakfast at Rainbow Reef Resort the morning of 20 July and flew 1 hour 10 minutes from Taveuni Island to Nadi airport. Your flight departed Taveuni at 12 noon and you arrived in Nadi just after 1pm and there is a small snack stand at Taveuni airstrip. Inside Nadi airport there are several restaurants including a Burger King, coffee shop, vending machine etc. Your seaplane driver was waiting for you upon arrival from Taveuni and he would have gladly waited should you wanted to grab a snack from the snack shop right there. We have received records from the seaplane company that the clients were picked up at 200pm from Nadi Airport and that their departure from the seaplane base was at 2:30pm arriving in the Yasawas at approximately 3pm. Indeed you arrived after lunch hours but from door to door your travel time was 5 hours max and NOT 20+ hours as you mention with several opportunities to grab a bite to eat. You did arrive at the resort outside of their lunch service hours but according to the front desk it was your dissatisfaction with the room that caused you to leave Blue Lagoon Beach Resort. Blue Lagoon Beach Resort also offers an all day menu for purchase which I have attached here. I freely express that the Lodge Rooms are very basic, just a king bed, dresser and nightstands and that was communicated to the clients. It is a great option for clients on a budget wanting to experience the beauty of the Yasawas. Again we sent the client documentation 37 days prior to departure and there was not one question asked from the client, nor any communication from the client until the excess baggage issue when her mother reached out. Had our client read the very detailed Bula Book and looked over the vouchers, E tickets and information we provided we feel that her disappointment could have been avoided. Respectfully, Melissa
Heather
Excellent service. They took care of everything. We are looking forward to the trip!
Celeste
I will be staying at Fiji Vacation Resorts in less than a week, which I am looking forward to so much. Their email correspondence has been excellent and I am so excited for my stay!