FIJI VACATIONS/ FIJI TRAVELReviews of fijivacations.com

Response from FIJI VACATIONS/ FIJI TRAVELJan 4, 2025

Hi John, I’m not sure you meant this review for us. We are not the government nor police nor the international airline and you were never a client of ours. I would suggest you review whomever you are mad at and try to resolve it. However i cannot even understand what your grievances are based on this review. Please remove it

Response from FIJI VACATIONS/ FIJI TRAVELMay 18, 2023

Kaly, Here is a reply in detail as to why the refund changed. January 25,2022 Case #0302201443660 To Whom This May Concern, My client Kaly Turner booked a trip to Tahiti on August 4, 2021. The trip/ itinerary was agreed upon and the resort accommodations and transfers were all secured on her behalf in agreement with our booking conditions outlined on our contract and noted on each quote sent to the client. Her claim that this was a “recurring charge” is not accurate as there were 2 payments made, a deposit and a balance. She also stated in her chargeback statement that “she no longer wanted the service or product”. We accepted her written cancellation 81 days prior to her departure which puts her 25% of the land payment as a penalty and a $469 administration fee. Her $750 non refundable deposit was paid on 8-4-21 and she provided her credit card via our credit card authorization form for the non refundable deposit .She accepted our Booking conditions (terms and conditions and payment terms) which outlined the payment schedule and terms upon which we accept the booking. Ms Turner approved the non refundable deposit and final payment via our signed contract. The balance was charged on 08 January 2022 and it was late as it was due 04 January 2022 . Per the terms and conditions set forth on our contract and website the following will apply as the cancellation was received less than 81 days prior to departure there are limited refunds. This is an unethical filing of a chargeback as we had approved quotes and signed credit card authorization and signed contracts in place that outlined the terms. Our contracts and credit card authorization forms meet the requirements of our merchant agreement in having the clients sign next to each line item of the terms and conditions. The deposits are non refundable in the amount of $750 as they are a fee for research, planning and work that has been completed on the clients behalf. The terms and conditions state that any cancellations within 81 days of departure date are penalized by withholding 25% of the land cost plus an administration fee of 10%. The client accepts these terms and conditions and said she canceled the chargeback on 21 January with Chase bank. Please see the following supporting documentation attached: Clients proposed/confirmed Itinerary and contract accepting the terms and conditions Terms and conditions( 6 pages) Receipt #1 $750 Receipt for balance In closing, Ms Turner has the right to cancel the booking and we respect that right but we do not agree that filing a chargeback is within her rights because she signed the contract and credit card authorization form acknowledging she understood all booking conditions and terms. Ms Turner reached out to our company for services, services were rendered to her satisfaction as she signed both the contract and the credit card authorization approving the amounts to be charged. We encourage all clients to purchase a comprehensive travel insurance policy to protect their travel investment. We would appreciate you redepositing the $3576 into our accounts and we will refund Ms Turner the amount due per the terms and conditions which is $2055. Sincerely, Melissa Pomeroy

Response from FIJI VACATIONS/ FIJI TRAVELJun 30, 2020

Mr Partridge seems to be confused. He needs to contact the company he paid to join this medical mission. We do the ticketing for a medical missionary team that services the great people of Fiji with several medical missions per year. We work with the group coordinators and do not work with the passengers unless there are deviations that require us to do so. We are paid by the charity and we do not collect payments from the volunteers directly as all the payments for these groups are run through the charity and include a small donation. We never collected any payments from him therefore we do not have any funds to refund nor are we aware of any pricing that the group leader charged the group. He has been advised that his travel credit is valid for 1 year from the date of issue on anywhere Fiji Airways flies. The date of issue as listed on his E ticket which he has a copy of was 04 December. Mr Partridge, I have always responded to you same day via email. I did not respond regarding a refund as you know you never paid money to us and I had directed you to contact Loloma back in March hence they were copied in. We dont speak to participants on price, conditions etc as they are at the direction of Loloma. The only outstanding item you were waiting on from me was your date of issue which is stated on your E ticket. Hopefully he can sort this out.

Response from FIJI VACATIONS/ FIJI TRAVELSep 6, 2018

Dear Amanda, I am writing to address your review you left for our company on Trustpilot. We take reviews very seriously and we look at all reviews as a way to improve our service. Unfortunately, this review is riddled with inaccuracies and I need to reply formally as I feel you have misrepresented the facts. I am hoping that you will recall the facts as I have laid out and possibly step back and accept some responsibility. Timeline- 5/17- Amanda called and requested assistance with flights from Bali to Fiji and to Greece 5/18- Our air department created an itinerary and pricing 5/19- Amanda emailed asking when the best time to speak would be and I emailed her the flight itinerary to review. Note that the flight itinerary shows the baggage allowance for each segment. 5/22- We speak on the phone finalizing the tickets and I suggest several resort that she can spend an additional 5 nights at in the Yasawa Islands as well as the seaplane transportation. While we discussed the seaplane allowing less luggage I informed Amanda about the baggage policy for Fiji Airways which is a strict 1 piece of checked luggage and I infored Amanda that she could check her additional bags in a locker in Nadi. Unfortunately many of the resorts we were looking into were indeed sold out for her dates. I spoke to her about Blue Lagoon Beach Resort and mentioned that their only accomodation left was the Bula Lodge Room which was a private room and shared bathrooms/showers. She did not object to that. She looked at the resort online as well and approved it. I sent a breakdown of costs and a credit card authorization form via docusign which she returned as we needed to issue the tickets. Breakdown of costs as listed on Docusign: "Amanda, Thanks for the call. The flights from DPS-SIN-NAN-TVU-SIN-ATH are the same price as quote previously and I need to ticket today. Flights $2834 BLBR with meals $1400 Seaplane round trip $890 Total $5124" The Docusign was returned, Amanda’s credit card declined and she was advised. She provides Linda’s (mother) credit card and we successfully issue her tickets. I then sent her the detailed itinerary showing the room category being Lodge Room at Blue Lagoon Beach Resort. 5/23- Amanda emails asking for flight confirmation and receipts of land charges. I advised that her companions American Express is missing some digits to complete the charge. Amanda send the missing cvr code and their land payments are successfully charged and receipts are emailed immediately. I receive an email from Linda Jones on 5/23 asking about any shots or vaccines Amanda may need and I reply that Fiji is free from all tropical diseases then Linda emails again and asks about Bali and I did not book that for her so I cannot answer that since I am not privy to her travel details in Bali. 5/25- Linda calls the office, Caroline from my office forwards a copy of her E tickets and waits on the phone while Linda confirms that she has received it. The email was copied to Amanda too. *All of the baggage restrictions/weights were clearly listed on the eticket so to say that information was not conveyed to you is not true either. 6/5- All of your travel documents were emailed to you, including E tickets, BULA BOOK, Travel Vouchers for Blue Lagoon Beach Resort and Turtle Airways and all vouchers detail out the specifics for each particular portion of the trip. We even provide a direct link to the carriers baggage policies for the clients to click and read. 7/11- Linda calls my cell (emergency number for the business at 4am) then emails me at 4:51am asking about baggage and I forwarded her the copy of Travel Documents that Amanda had received 37 days prior. I then called her and spoke to her explaining that these were items out of our control. Linda mentioned that she had been buying alot of items and her baggage was expanding as the travel continued. 7/11-7/18- I received several more texts from Linda. Mostly very confused about seaplanes and inter island planes which I cleared up. Now that we have an accurate timeline I wanted to respond to your review. Amanda first reached out on 17 May and she was completely finalized 23 May which included the 19 and 20 May where we are closed (weekend) so her entire trip was indeed finalized in 4 business days. The E tickets state the baggage allowance for each and every segment on them and we cannot be responsible if clients do not read or look at their travel documents. Every single carrier has their own rules and baggage fees posted on their websites and I emailed my clients a link to read them with their travel documents. I did have a long discussion about the room at Blue Lagoon Beach Resort and I explained that the Garden Villas were all sold out and you were OK with the accommodations as we had discussed. We discussed leaving extra luggage at the seaplane base or in a locker at Nadi airport and you admit that I mentioned the 23 kg as I would have no idea how large or small or the number of bags a client would have. You say after 20+ hours of travel time you were starved. You had breakfast at Rainbow Reef Resort the morning of 20 July and flew 1 hour 10 minutes from Taveuni Island to Nadi airport. Your flight departed Taveuni at 12 noon and you arrived in Nadi just after 1pm and there is a small snack stand at Taveuni airstrip. Inside Nadi airport there are several restaurants including a Burger King, coffee shop, vending machine etc. Your seaplane driver was waiting for you upon arrival from Taveuni and he would have gladly waited should you wanted to grab a snack from the snack shop right there. We have received records from the seaplane company that the clients were picked up at 200pm from Nadi Airport and that their departure from the seaplane base was at 2:30pm arriving in the Yasawas at approximately 3pm. Indeed you arrived after lunch hours but from door to door your travel time was 5 hours max and NOT 20+ hours as you mention with several opportunities to grab a bite to eat. You did arrive at the resort outside of their lunch service hours but according to the front desk it was your dissatisfaction with the room that caused you to leave Blue Lagoon Beach Resort. Blue Lagoon Beach Resort also offers an all day menu for purchase which I have attached here. I freely express that the Lodge Rooms are very basic, just a king bed, dresser and nightstands and that was communicated to the clients. It is a great option for clients on a budget wanting to experience the beauty of the Yasawas. Again we sent the client documentation 37 days prior to departure and there was not one question asked from the client, nor any communication from the client until the excess baggage issue when her mother reached out. Had our client read the very detailed Bula Book and looked over the vouchers, E tickets and information we provided we feel that her disappointment could have been avoided. Respectfully, Melissa