FIJI VACATIONS/ FIJI TRAVELReviews of fijivacations.com

Fijivacations recommended two resorts based on our pre trip requests. The first resort suggested met all our requests and was excellent. The second stay was at a resort that was poorly maintained, had poor service and barely met half our requests. We ended up leaving the resort on the third day out of a planned seven day stay. We will not rely on this agency for future travel plans

The Yatule resort and staff was fantastic but the agent lacked communication. The resort didn’t have all of our information and we were left in the dark as far as a timeline and having all the information we needed for a successful trip

The travel experience was great. Let's discuss the good. Outstanding resort and guest experience in Fiji. Bad experience. Dealing with Melissa our travel agent. Very slow to respond or non responsive. She has good suggestions, but once your trip is booked to expect to get questions answered in a timely manner. Don't expect to get your full itinerary until a few days before departure. Her communication skills are maddening! She has great suggestions for a trip, but follow though is not good.

It was a relaxing experience but should have spent a few days in Nadi before returning

I've toiled over whether to write this review or not. However, I decided writing it may help the team remember that not everyone is mean, entitled and there are people who understand that life happens even in business. We went with Fiji vacations because we wanted someone experienced in Fiji travel packages for our honeymoon. Our initial contact was with Cheryl and although the site has a chat or message feature, it doesn't seem to be monitored much. I have worked in travel/tourism in many facets for many years so I understand what it is to be on the business side of things, but customer service is still a big priority for me whether as a professional or as a customer. I am also a person who reads everything, including fine print, and I ask a lot of questions especially if I don't understand or would like clarification on things, because I rather not assume. Long story short, communication lacked with Cheryl and there were things that we were told about timelines that were delayed and apparently out of Melissa and the team's hands. However, when reaching out about the timelines of documentation and things of that nature, there were times where Cheryl did not respond and we were getting closer to our trip. I wasn't hounding, or even upset, and if there was a deadline that we were initially told I wouldn't reach out until a week or later after the deadline we were given. After not hearing much I called the phone number and that is when I reached Melissa. Initially upon answering I did not know that I was speaking to Melissa as she had not given her name. I didn't call asking in a rude manner, or freaking out, and just asked about the documentation. Upon that Melissa began to argue with me about what I was told by Cheryl even when I was speaking in a calm manner and letting her know that she didn't have to be rude to me for asking about things. She continued to fuss when I was explaining to her that I was just trying to figure out when documentation was coming based on the emails I had received from Cheryl when she did respond. She proceeded to tell me she had seen the emails and I was never told such things. Eventually while speaking I found the emails that I was talking about and told her I would forward it to her and read the documentation to her as well. I asked her in the midst of her fussing at me, "Is this Melissa" and she confirmed. I let her know that this was shocking to me as I had read so many great reviews about how awesome she was and that was currently not what I was experiencing. Melissa calmed down and proceeded to explain that life was happening and so they were trying to get documentation together but she was the only one working on it and so it was running a bit behind. I let her know that I completely understood and if that would have been communicated even initially from Cheryl rather than telling me it will be ready by this time and it will be ready by this time, then not hearing anything at all, I would have not even called. I let her know that I understood stress, life and so many things that can hinder progress and told her that I was patient enough to wait for the documents to come. She apologized and did say that there was something on the initial documentation that needed to change because it was outdated information and the call ended fine. We received the documents and had a great time in Fiji and it was absolutely amazing! I am a person who does not mind spending money for quality and customer service is a big part of the quality I look for which is why I chose Fiji vacations despite some of the not so great reviews. I chose Fiji vacations because of the what I saw about the positive customer service here on trustpilot. There are people who have compassion for what business owners are going through and understand life happens and I am one of those people. All in all we had a great trip. Unfortunately due to the encounter and inconsistency in communication, we wouldn't use Fiji vacations again. However, I would still encourage people to give this company a try. Melissa is well knowledged in Fiji and it's culture and so much! I am sure customer service will be a different experience for others as well and believe that maybe there is hope for continued growth in that area for this company. With that I appreciate Fiji travel making our honeymoon a great one and wish Melissa and her team the best as they continue in building vacations for others.

Wrong FF # No follow up for bulkhead seat

Poor communication and lack of attention to details