Figi's Gifts In Good TasteReviews of figis.com

This past Dec. I ordered some cheese from Figis. When my order came it was left on my front porch. The label on the box told the delivery person he could leave it. We live in Florida and it was eighty degrees that day. By the time I opened the package the cheese was very soft. I called Figis to complain. It took me 3 tries to get through to someone who told me my order would be reshipped. I waited three weeks then emailed customer service. I was told they had no record of my order. I gave them my information again. So far two weeks later I am still waiting for my order. I think this company is terrible, and the the customer service people are liars. I will never order from them again.

My mom has alway bought the family gift bags from figis for Christmas and this year 2 out of the 4 gift baskets she bought the cheese with nuts around them were not sealed good and my husband and I got sick from it and could not quit vomiting. I will not be ordering from this company again.

Very disappointed with the size of product. I have been sending Figis to family for the past several years and decided to send myself a Christmas gift this year. I wish I knew how to post a picture, but a $20.00 sausage and cheese gift will fit in the palm of my hand. I spent over $200 for three gifts and they are each the size of a dinner plate. Ridiculous and Im so ashamed to have sent this product to my family.

My brother occasionally sends me a gift basket with assorted sausages, cheeses and other goodies from Figi. I was pleased with the quality of the product. However, as in the past, the gift does not easily state who sent the gift. I had to resort to looking on the package label (which only had his first name listed and it was misspelled). It would be better policy to include the sender's name somewhere on the enclosed pamphlet. I was pleased that the package was delivered on time. However, my brother informed me that the customer services rep very strongly advised that he pay the extra fee for next-day delivery. I feel that this is an unnecessary marketing ploy.

It's sad, Figi's have a wonderful product but that does'nt matter much if they have LOUSLY customer service!! They sent a catalog to a past address of my Mother's (she relocated due to Joplin Tornado 2011) and someone ordered $223.00 of food products under her late husbands name, which arrived at new address. Customer Service agents never had a Supervisor on duty to speak to, we have spent weeks trying to get this issue handled. We have had to file a Police Report and still issue has not been resolved. My Mother had updated her account when moving and the company still sent the catalog. No one at company has apologized, and keep insinuating she made the order.

For the 1st time I ordered Chocolate Almond Rolls which looked rather interesting online. They were $20/each. I ordered 2....one was for me and another as a gift to a real estate agent as a gift. I was totally disappointed in the product. So much so that I just couldn't bring myself to give the gift and will have to purchase something else somewhere. Although it looked appealing, there was very little chocolate to be named that. It consisted of what looked like filo dough with a nut center which was tasteless and very gooey like baklava. It reeked with the feel and taste of high fructose sugar and no flavor. The only good thing I can say is the texture felt good in your mouth due to the crispness of the filo, but other wise it was tasteless like eating nothing. Very disappointed. I should've opted for nuts or cheese at least I would know what I was getting. Will not buy again.

This individual is "Extremely Satisfied!!" with the many different types of orders that one has placed and received through this particular company. Not only the gifts that one has received for oneself. Also the many different types of gifts that one has given to family and to one's friends as well. "Thank You So Very Much!!" for always making Christmas and other occasions so very special.

Two Christmas orders in a row have been ordered well in advance for proper delivery and yet Figi,s still can not get the timing right! We will NEVER order from them again!