Figi's Gifts In Good TasteReviews of figis.com

I rarely order from this company but to to tell the truth, it has been a family tradition at the holidays. My Grandfather would order the dried fruits from them, we all loved them, I think he started his order in November for Christmas. (Back before the internet, it was all mail order catalog) I believe this company's poor ratings is due in part it has been bought and sold too many times, Quality and service have gone sharply down, however the few times I have ordered the expectations were just average. Arriving too late or slightly damaged or being too small, well that's just how it has always been. I'm a fan for life, but would only order one or two items I know are easy to ship and would taste reasonably well. They have a YouTube channel that explains about the new call center they are putting in Marshfield, Wi, where it all started. (Video was done 2015) Maybe they are still working out the bugs. But If you are American, take pride in ordering from an American company, just lower your expectations a little, they are not Amazon.

Worst online company I have ever dealt with. We received a catalog one day and the next ordered a 1 lb plum pudding with another item for a gift. Later that day I received a voice mail advising that the 1 lb plum pudding was no longer available but if I called within the next 24 hours I could change the order to the available 2 lb plum pudding ( for twice the price). I called them 6 hours after the voice mail and said I didn't want the 2 lb. to just cancel the order. Then I received an email advising that it was too late, the order had already processed. I spent 1 hour on hold for a customer "service" rep to answer. I gave up and emailed them, again telling them to cancel the, yet unshipped, order. 36 hours later I received an email telling me my order had shipped. I will never, or recommend anyone else, do business with this company. Unfortunately, the part of the order that shipped is going to a friend as a gift so I cannot even refuse shipment. Lesson learned.

This has to be my worst customer experience ever. They have terrible identity security, and their customer service representatives are incompetent. I was on the line for an hour, and after talking to two separate CSR's, with the supervisor Valerie being the most incompetent, they finally put me through to the loss prevention department where I was presented with an answering machine. Keep in mind that the first words out of my mouth when I called them was "Can I speak to the loss prevention department please". I strongly recommend no one ever do business with this company.

I trust and read reviews.That being said maybe some people just have higher expectations than others. The company has to make portions reasonably sized to make money. Better for us too most calories count.The shipping is on the higher end but they package and send it out beautifully.I loved the nut and poppy seed bread .The cheese sampler sreads were nothing special because yes ,they are processed but still tasty enough.I got a lighted wreath that had red roses with bright green leaves. Perfect for Christmas decorating.

If I could, I’d give them 0 stars. I tried ordering over the phone and when I found out shipping was $17, I told them forget it. I recieved a bill about a week later for $69.97. After calling their customer service number, I waited on hold for 1 hour and 10 minutes and still didn’t get any response. This company is a joke.

I spent quite a bit of money on one of their sausage and cheese assortments. So disappointing, little sausages that tasted like slim Jim’s and cheese that all tasted like velveeta. I’ve been telling a lot of people how terrible Figis products are.

I loved the peanut caramel clusters. They were as good as when I was a boy. So many products need. Yours are perfect; good like then and top level because the candy couldn't be better. I wonder if something in mint and fudge, peanut clusters would top the gifts all considered, thanks you 'all, brothers and sisters and Merry Christmas, if you don't say!!! THanks to God and you'all. James H. Berglund, II; minister, Bible-Theology. May Good come.

i liked the gift they sent just wish it was biger