fieldprint.comReviews of fieldprint.com

Called the Fieldprint customer service and a lady answered. Wish I could remember her name, if even given at all. Within 30 seconds of explaining my situtuation with the website "make an appointment" was not working to finalize an appointment, the CS rep says "can I put you on hold?", and I said "no". I just got on the phone with her and she already wants to put me on hold, really! So I explained how I navigated until the finalizing of my appointment, which day and time were offered by website, yet system kept saying "sorry, this day and time are not available!!!! Really? Going round and round in circles each time I tried a different day and time, same results. Ridiculous system and after the customer service rep started asking for my personal info (which she already had/knew, I told her I didn't want to give my personal info since she did not explain to me what she was asking it for, and she hung up on me. I knew she had the info already because she called me by my first name and I hadn't already given to her in our conversation. Terrible customer service and website system. And believe it or not, there is no where to report bad customer service problems. Somebodies making a lot of money with this scam and I am sure the government contract is not on the up and up as well. Someone needs to do some investigating and get a decent fingerprinting company who know how to do the job right.

As an employer who is required to use Field Print, I do question how they got this contract if their service is so poorly rated and reviewed. I started this process with a prospective employee almost a month ago and now the perspective employee states they have received their results, I still can not access that evidence in my Field Print Account. And it is correct that I is very hard to speak to a customer service representative. You eventually have to just leave a number for them to call you back. But, then they email you can they tell you that the results are in your account, but when you go to the account it is not there, and you tell them you would like to speak to someone about this, they state that they are unavailable for a call at this time. I am just fortunate that the perspective employee is waiting on our agency to try to get the results. Not a good way to do business, and as an agency who is required by the federal government to use Field Print, I believe that someone is definately getting a kickback.

I have been trying to reach Fieldprint customer service for TWO DAYS and still haven't reached them. Their website is confusing and I just needed assistance navigating it and they can't be bothered to answer the phone. They have multiple phone numbers and they won't answer any of them. If I could give a 0 star rating I would.

The most clunky system with no support what so ever. NO customer service (probably because there's not enough employees to field the tech issues with site. NMLS uses and has for years. hmm kickbacks maybe? redic

One star because I can’t give zero. Arrived to a sketchy place with the doors locked. The lady promptly told me my appointment is at 4 and she will be with me then. She then arrived and unlocked the door. She said I am a LPN, and I run a day care. I do it all. Terribly unprofessional. Will never come back here.

Field print will not refund your money , customer service do not care where your finger prints go by a code you enter in box. Beware using Fieldprint for digital finger finding out Fieldprint uses third party services.

Totally disappointed, information posted on this website is old and inaccurate. Some sites are closed and no longer has someone to do fingerprints. The fingerprint card process is a waste of time and energy. Appointments were required to get fingerprinted and their site said no appointment required. I totally need you guys to do better.

Zero customer services zero managers..zero responses to voice mails..employees just hang up on you like its no thing you didnt just wait 45 minutes to talk to them..after 12 rounds and still no help ..did we just enter the twilight zone...12 times Ive been hung up on after waiting 45 minutes and still no appointment.....