fieldprint.comReviews of fieldprint.com

Absolutely terrible website I needed fingerprints for personal documents and it was just impossible to do anything It forces me to go through a government department and it was so confusing I had to just call. The lady on the phone was nasty with me when I was trying to explain to her that I was following the instructions on the website and then she transferred the call to someone else and the only place for an appointment was 2 hours away at the most inconvenient time. If you can avoid using them I highly recommend it they made something that is so simple one of the most difficult things I’ve ever done.

Customer service is terrible. Joke of a company and unfortunately have no other option as it’s what the Board requires.

sign in does not work, no customer service....customer support number that is more of a joke that says go to their website for assistance....i am here after several hours of dealing with this joke of a company that Arizona Department of Safety sent me to. unreal

Absolutely trash. They say i can not proceed without fixing the reason for the fingerprint. But it doesn't allow me to change the reason even though it was the right reason. I tried calling customer support with no response.

I was told that my fingerprints could not be processed due an error and that I would need to "start over and follow the directions" that were given to me by the requesting agency (this information was left on voicemail). I called back for clarification and direction as I followed the directions given, I have done this prior for the same agency, and after 25 minutes of being placed on hold, was met with a woman who clearly should have quit the job yesterday, who kept repeating the same exact thing offering absolutely no assistance as I simply asked what went wrong as to avoid the issue in rescheduling. I was told that the person who left the voicemail was in a meeting and that was all the information she had. If I had any other choice but to use this service, I absolutely would.

Terrible Customer Service, Canceled my appointment and will not allow me reschedule. I called the customer support number from the email and keep getting hung up on. No human support agent. Arizona needs to fire this company.

Pretty difficult to get information, when you call customer service and talk to someone, no one really seems to care as though it is your problem at theirs. This place is an absolute nightmare, hopefully the next time I need fingerprints I can use another company.

The people are incompetent. I made an appointment to get my I-9 form documents and fingerprint checked and they put it as 2 separate appointments. I was never given an appointment number. The woman even looked for me and could not find it. So I had to come back on a separate day to do fingerprints and spent around $40 in uber fees.