fieldprint.comReviews of fieldprint.com

I just want everyone here to know that doesn't know this already, the scan site, the place that do the actual finger printing, are private contractors contracted through field print. I know because I have ran one out of our business since March of 2023. The employees who everyone thinks are rude probably are like that due to the lack of concern by field print. We wait on hold for 45mins. as well. We get hung up on, talked down to in emails, and problems? Well they're your problems, meaning the scan site is left to try and figure things out for field prints client, who is standing in their business and already pissy because the lack of service from field print. When you give an attitude to the employee trying to help, and all for the $3-$5 fee they get paid for collecting the prints, you're probably going to get met with the same attitude. We cannot access their backend system, we cant change incorrect info entered during the registration, if we could do that you wouldn't have to pay again, but they love free money so they'll just charge you again. The scan-site gets nothing from that. And when people don’t show, we get nothing but wasted time. . We have dealt with other company's finger printing service and although they had their issues too, nothing compared to this outfit. These people lie, lie, and lie every time you turn around. Training, That is laughable. Training consists of a 10- 30 minute phone call, a run through the system then shown a help file on the computer and told to access that if you have questions or call their support line. Most of you here have tried that yourselves and know where that gets you! NO WHERE! When they took over the Alabama contract their sales rep told me the company we were using was going bankrupt and out of business. Why would you tell someone that? I can tell you it was an outright lie. They were just moving into the future of bio-metrics, period. They’re s till in business 18 months later. Their contract is one sided too, it only benefits field print and not the small businesses backs they ride on. When we signed up I complained about them needing a 90 day notice, (if not givin the scan-site has to pay field print $1500) if we decided we were not happy with the service she said they'd wave that if I came onboard. Now we want out due to their lack of professionalism that has a direct impact on our business due to people thinking we are field print. Guess what we are working out our 90 days because I took her word and that word is nothing more than a pile of dung. $1500 to cancel the contract, I don't think we have even made $1500. Take 100s of calls to print 35 people and get a check for $181 for the month. That's Field Print. So next time you go to a scan site and the employees are short and rude, because you're frustrated with your situation, take into consideration, they may have dealt with 4-5 others in the same boat you're in. Waiting to bail on Field Print!

Fake company with fake service. They charge $50 for touching their screen, but they did not provide the results of fingerprints and did not send the results to the requested company. I spent 3 calls 30 min each, and they replied they have issues with the website, they proposed the refund, but they did not send any refund.

These folks managed to send my prints to the incorrect agency and blamed it on me for entering the wrong code in their entry area. That's interesting, as I only had ONE CODE to use (provided by the state) and there's no way I could have entered an incorrect code. They refuse to re-do the prints without paying again, and they told me that they "cannot forward the prints to the correct agency." Didn't tell me why not, just that they couldn't do it. So, I have to have my prints redone, and there's no way on the planet that I'll EVER use this vendor again. The fingerprint tech was completely unprofessional and had zero customer service ability...cold, impersonal and just plain rude. Never again.

Apparently I scheduled my appointment through the wrong feildprint website so I got my test results to my personal email instead of being sent to where it needed to be. Why in the world would I need it own FBI criminal background check results???? I will NEVER give this company another penny! They were no help and left me in an awkward silence after telling me I should have went to my states feildprint website. I then asked if I could send the result where they needed to be and was told a single word. No. $50 down the drain. What a waste!

Unless it is your first time having a fingerprint at this business, expect 3 weeks to a month for the results meaning you can forget that job. Their office background screening affiliate has caused me the lose 2 potential employment opportunities because their leisurely affiliate turn-around is that slow. I suggest you ask if there's about place!! The system should be changed too 2 in a year, thereafter omitting keep being fingerprinted.

I've gone three times to get my finger prints done now. The first two times I was dealing with an incompetent person who didn't know what they were doing. I received a call from Fieldprints saying that I need to reschedule and they apologized for the inconvenience. I'm crossing my fingers that the thrid time will be good but I'm not holding my breath. Allegedly they train their staff... I guess the training is not that good!

Terrible company and fraudulent I paid for services and it was sent to the incorrect place and they will not provide refund and it has to be completed again.

Scheduled on Friday for finger prints. Drove out at date of scheduled appointment - Tuesday. Place was CLOSED. Unreliable. They state on their website I would be charged if I wasn't available for my appointment. Who reimburses me for my time & gas that they were not open for my scheduled appointment.