fi.google.comReviews of fi.google.com

Most terrible, prepare to be severely disappointed

Went from android to apple back to android for this Google Fi Pixel 6. 10/10 would recommend, if you want a cheap way to heat your entire house throughout winter. Anything above 90 degrees (outside temp) and the pixel 6 will heat up FAST. Almost too hot to touch and god forbid the performance suffers as a result (spoiler alert, it does)! Good luck using maps when this happens. Battery lasts half a day AT BEST. Even the Google apps drain the battery and spike that internal temp up HIGH. Also, the Fi Network sucks because it bounces between the other sucky providers you think you’re getting away from by joining Fi. Good customer service tho, transition was easy enough. I wish phone makers would focus less on worthless money grabs like 9millionbillion megapixel camera specs and focus more on performance specs like battery life and internal coolness... Sent lots of 'feedback' to Google but I know better than to think that it gets sent to an actual decision maker… Only thing I can do is leave my review and move on to another phone later on. Currently looking for a way I can crawl back to apple. I will not be staying with Fi or Android going forward lol My battery dropped from 20 to 13 percent just from writing this lmao

WORST EXPERIENCE EVER! they have never sent my phone wouldn't refund my down payment now they charged me $1300 for a phone I've never received!!! RUN AWAY FAST!!! CUSTOMER SERVICE IS NON-EXISTENT!! they said they sent me a refund email I need to respond to..... I never got it... The customer service representative said he could see the email, I asked him to resend it and his answer was...... I don't have that ability!!! The biggest on-line search engine can't resend or forward an email???? STAY AWAY!

BEWARE OF HIDDEN CHARGES! Although they sell themselves as a low cost provider, over the course of the ast five years, I have run itno hidden charges again and again. This past time as the last straw -- faced with an inoperable Pixel 4A, I upgraded to a 6A and contacted them to make sure I understood all charges involved. They assured me the only equipment cost was the $15 monthly 6A subscriptio plan since I had paid off the cost of my 4A. Then I got the first bill with the new phone -- I am now having to pay for TWO $15 a month phone subscriptions sinc they say I have four months left on my 4A subscription pln. ??!! In other words, you're going to have to keep paying on a Pixel phone that crashes and (literally) burns even after you upgrade and upgrading does NOT start the term of the subscription service over as is standard elsewhere. To sum it up: service is fine; coverage is fine; customer communications and service is NOT fine. I'm tired of phone bills that routinely hit $90 a month when they make a big deal out of it being only $20 a month for one person plus the $15 phone subscription charge.

i switched to google fi for an international trip -- using my samsung s20 with a new number -- VZ international plans are out of sight expensive -- we had a few hiccups getting the phone operational that in the end were due to the rural area we live in -- what sets google fi apart from VZ in terms of customer service is you can actually talk to someone to get help -- the service all over scotland, orkney, shetland was 5 star -- never had a problem -- activating the service for only a month was seemless -- going to look into moving our 3 phones to google fi -- am not related by blood or marriage to anyone at google fi -- this is my true experience

worst customer service in the history of customer service! Please go with any other phone carrier you can. google fi bottom of the barrell in customer service.

I have never had such poor customer support as I received from Google Fi. And this is having had multiple utility bills, phone bills (Verizon included), banks, computer part suppliers (Intel, ASUS, Seagate, WD), the list goes on ... Google Fi tops the list for worst experiences. It started with me purchasing a prepaid SIM presumably with unlimited calls and data already attached to it at a $50 value. The activation card promised this was an easy 5-10 minute process. It took me days. I had to call multiple times to finally receive help through a workaround...except it was hardly a workaround as I got charged twice. Fast forward, phone has no ability to make/receive calls or data. I contacted Google Fi via other means to help review the account balance to see if that's why it wasn't working. Customer support refused to help or answer my questions. We just kept going around and around in circles. I highly recommend you run away, don't walk, from anything Google Fi. Horrible experiences, would not recommend if it was $10/month.

I don't care what other people say or think I'm here to tell you my side not what I read on here so here it goes im on the google fi SIM card bought from best buy 65$ plus tax plan unlimited 50gig type so far customer experience was unusual but after doing what your supposed to do the my phone works perfect it sends text and calls and uses FaceTime messaging and google duo without a glitch(and yes not continually on them hours at a time) I continually track my gig usage so far I have used .58 gigs in 24 hours from scanning google to sending and receiving text to google duo its working much better from my former provider which was mint for 3years I had the 35gigs unlimited plan but always added 20 20 20 so that's 60$ more dollars each month to get to 65gigs for the month so yes 40$ plus 60$ is 100$ x 3 is 300$ and after they eliminated the 3g connection my LTE phone was having major issues major and I decided to go through google fi even with no physical stores they have me surprised with my experience so far as for whom is the carrier of google fi its T-Mobile and consumer cellular you have the option to slow service at any setting 20gigs or 40gigs and alert you at any setting as for mint mobile T-Mobile is the carrier also but for some reason its not up to google fi service from my experience so if your a regular phone user as in google and FaceTime and messaging and using the phone with your group of friends n family I would suggest it but if your a person in business or live on the keyboard and streaming mad vids n til YouTube a lot a lot everyday is advise paying some more and going directly through T-Mobile or Verizon as a first hand customer not a downstream provided service customer but I'm happy with the cost and service