fi.google.comReviews of fi.google.com

What good is a service without voicemail? Does not work with Samsung phones. Support can't figure it out. No call back from the service to figure it out. Pass

Don't buy this service it's another scam from Google. My data was slowed after exceeding the allotted data, I went ahead and accepted the ridiculous / scam they charged $10 for one Gig to watch 2 videos and the next day I'm already at $10 for 1 Gig of used. (Support said they can differentiate or honor any data that the phone does by itself and if you read after you accept, it say you can not cancel out, so basically you can't use your phone unless you wanna pay $10 every time you use it.

If you're considering switching to google fi...DON'T. If you're a person who gets online and does not have wifi they do not offer a plan to accommodate you. Maximum amount of data is 22gb. I switched to a different carrier and was still charged for an entire month I did not use. Trying to get my money back has been a nightmare. Customer service states I am billed an additional 2 months and then they have 30 days to post a refund to my account. So, 3 months its going to take to get money back they shouldn't even taken. Paying $75 a month for only 22gb is outrageous anyway. Do yourself a favor and avoid using this company for cell phone service.

I would go zero stars if available, mainly due to the terrible customer service and suspect billing practices. We had 5 year old Pixel phones that were dying and were unable to work out a decent upgrade plan with Verizon after 17 years so we purchased 2 new Pixel phones from Google fi on the subscription plan at very reasonable monthly rates. When we received the phones and attempted to activate them the first one worked fine and then the second one when activated took over the number for the first phone and disabled it. I then spent about 2 - 3 hours in online chats trying to get the issue fixed. I was told that each phone had to have it's own Gmail address. We had 2 in our family so we used the other one to activate the 2nd phone and they were able to get both working. When I got my first bill it showed that the subscription plan for the 2nd phone had been cancelled and we were being billed at a higher purchase rate and also for device protection which is included on a subscription plan. I spent another couple hours in chats to get this corrected and was told on 2 occasions that the issue was corrected. The next bill came and it was the same thing. Then I called and spent an hour on the phone explaining the problem before being informed that my issue would need to be escalated to another department. I then spent several days exchanging emails with that department before finally being flatly told that my subscription plan for the 2nd phone would not be reinstated because the 2nd phone used a different email address than the order was placed with. This is going to cost me over $200 over the life of my contract. Bottom line, DO NOT believe what the agents or their tech department tell you without getting it in writing or something. The cell service is also spotty compared to Verizon. BEWARE! One other thing, good luck trying to leave any review on Google as they block bad reviews from being addressed or commented upon.

I cannot talk to what Google Fi is like as a phone provider since i have yet to have my phone. For all i know they are the best provider in the world. Unforunately they use On track shipping which has been the absolute worst shipping experience i have EVER had. After an initial delivery date, the date has been automatically updated to end of day "next day" - only for it to update again when it is not delivered again. You cann in, wait an hour on old only for them to say they will each out to the warehouse and nothing happens. Escalated twice, with updated delivery dates still nothing.

Really terrible costumer service . My replacement device was supposed to have overnight shipping and I've been waiting over a week!!! had little support from Google in tracking the shipment. Currently I don't have any tracking info , or expected date, and no one to contact about it. The CHAT feature doesn't work well. Once you reach out they assign you to an agent and they are the only one who can review the case. It's flawed

I want to start by saying my family and I have been Google FI customer for 2 years now and this was our first terrible experience with them. I had ordered 2- 4a phones for my husband and myself. When I ordered them I requested 2 trade in kits. Like a week later I canceled one of the 4a phones I and ordered a 5a instead. Aka I changed the phone, still making this an order for 2 new phones and 2 trade in kits. With out me realizing, when I canceled 1 of the 4a phones, the system also cancelled one of the kits. Apparently I should have recorded the kit when I ordered the 5a. I was not aware this extra step needed to be taken. Needless to say, only 1 kit ever arrived. So i reached out to the customer service chat for help. The first time I was told they couldn't help me because I didn't reach out from the email that the original order was made in. Basically my husband is the primary therefore his email is the primary. If I need something from customer service I need to be on the primarys email and not my own. It's annoying but whatever, no biggie. Sooo I had my husband reach out from his email to request the kit. After 40 mins of chatting with them he was told they can't send in a new kit because the old one was cancelled. This is when we learned when I switched the order the kit was cancelled. They proceeded to say, that it was impossible for them to send in a stand alone kit or request a new one because their system doesn't allow it. Customer service then suggested to "order a new phone, request a kit, wait 30 mins and then cancel the phone." And ended this suggestion with "I can't guarantee this will work". Umm no duh, that's what got us here in the first place. We requested to speak to a supervisor and was met with resistance. Eventually they agreed to send it over to their supervisor and they would reach out via email. The supervisor did follow up and suggested the same terrible solution. I decided to try calling and seeing if I could speak to someone who could actually help. After being on the phone with customer service for 30 mins, they too had the same bad advice but suggested instead of waiting 30 mins to cancel the phone wait til the phone and kit arrives, use the kit and then file a claim to send back to phone. Ummm what??? I had to plead and beg to speak to someone with more authority and again was met with resistance. At one point I was told there is no one higher than a supervisor that could help me. Eventually they agreed to send my case to a manager and they would contact me next day at the time of my choosing. Spoiler, they never did. I have so many issues about this whole experience, their policies and lack of ability to help. But my main issue here is the fact that I felt like I wasn't heard. I know they are not going to reach out and I will just take the L. But it's the principal of the matter. This type of customer service isn't okay. This attitude of sucks to suck isn't okay. And honestly their solution is completely unacceptable because it would have never worked. Kits don't get mailed until after the new phones are activated, so I would have need in the same exact position I am in now but out a few hundred dollars. This whole thing frustrates me and I am ready to move past it. In order to do so, I wanted to take the time to write out my experience and tell Google, this isn't ok and unacceptable. And do better dude. I am the consumer and you offered a solution that had no risk to you and put it all on me. There was zero effort made in helping me or even trying to come up with a mutually agreeable solution. So for that I am disappointed. And to everyone else, order the damn kit even if you think you don't need it.

Best described as Hot garbage