fi.google.comReviews of fi.google.com

Dog poop ass plan. Takes money without telling.

Really awful service - I wouldn't receive texts for days sometimes and terrible to no reception in many areas. Leaving it was also a disaster - I would strongly recommend avoiding completely.

Horrifically bad service. The help desk is clearly designed to run interference rather than actually address customer concerns. I have made several attempts to elevate my concerns to someone who actually has the authority to address them only to be frustrated every time. I am sorry I ever signed up for Google fi

I HATE GOOGLE FI! This unlimited data is a mirage, there is no UNLIMITED DATA! You are only given 50GB to last the whole month and if you use that, it slows down to 2G speeds which is BEYOND RIDICULOUS! So no more social media, paying bills or watching movies after that. I am so done with them. I wish I could go back to Metro PCS. Also, your Hotspot data comes out of that 50GB. So don't use it up. When I had Metro I had true unlimited data without drastic slow down speeds AND Hotspot data was separate!

Look I understand a lot of people complain but I am here to warn you do not sign up for Google Fi or purchase one of their phones for the deal. I am hoping to spare people time and resources. You need to avoid the horrible customer service and the flat out abuse of consumer protection. I am reporting to BBB. Google Fi has issues porting numbers which is very convenient when their discounted phones are only credited once you number ports. First they will make you wait 24hours. Then if you use the chat they are horrible. Google practice is to cancel your port and then resubmit. When you call to see if they investigate they tell you have to wait another 24hours. The kicker in this is their billing system is messed up. I activated service 15JUL. Since it's designed as a prepaid however I received a bill 4 days in without service because the number would not port. That bill was back dated to 16JUN-16JUL. They were going to charge a full month's bill for 10 days of service. Then the reason for BBB is they are locking in payment methods which cannot be legally done. I want to release my payment methods because they charge your bill then spend 30-60 days fixing the bill. However once you cancel service you cannot contact customer service. Also the customer service is horrible. Just a down rate crappy service comparable to one of the low budget plans you find in Walmart. Do not use Google Fi. Save your time and trust me you will save money in other services.

Absolute worst customer service, Will rip you off, will make it as difficult as possible to terminate service.

I've been trying to switch an android over from ATT and it's been a nightmare. I signed up for a $500 off promo for a new android. Right off the bat the phone arrived a week late. It's been a nightmare dealing with outsourced customer service. To make matters worse, they could not switch over my phone number or even get service to the new phone. Because i was unable to activate the phone I was left on the hook for an EXTRA $500 in addition to $30 for a month of service that I didn't use. TERRIBLE UNPROFESSIONAL SERVICE

Worst costumer service. SIM locks and they’re unable to give you a PUK to unlock. Then you have to wait for a SIM card to arrive and you’re left without service for 3-5 days. Completely unacceptable