fi.google.comReviews of fi.google.com

Ordered a phone replacement on Oct. 7th and due to delays and problems they would not ship it until Oct. 20th. I was told it would be shipped overnight at least. It was not shipped via overnight...After contacting them I at least asked if they could waive the replacement fee to make it right after all of the trouble...Of course they are unable to do that. Its a mega company that does not care about its customers at all...

I had GF for 1.5 years. Cell coverage was spotty, dropped calls, service would not work for hours and GF was of no help. Just recommended that I reboot my Google Pixel. Horrible experience, went back to I-phone and ATT. Google Fi would not let me port my number to ATT, huge mess and had to get a new cell number. Worse than bad! Do not use Google Fi

GF customer service made recommendation to solve an account problem that compromised our rebate. When we found out the problem with the rebate they said to send a letter explaining everything and it would be fine instead of actually fixing the problem. We lost $1500. They deleted the original order. We lost the option for the protection plan and their lack of information in their billing makes it impossible to see if they double billed us for the time the accounts were messed up.

I bought a Google Pixel 5a and the screen suddenly stopped working after 10 months. Google says it has a one year warranty and will repair or replace it. I bought it through Google Fi at full price and so they sent me through their chat support. I had canceled Fi because of poor service and poor value and so it voided my warranty. They ended the chat when they couldn't give an answer as to why it was not covered.

Google fi service is a joke. We got three phones from them. Then they told us we were only using one phone when we were using three. Now they want to charge us $400. Saying that we are not using all three phones. And they just sent a message saying they want to charge another $200 on our account. We had to cancel our card so we wouldn't be charged for $600 for one phone.

I am a supervisor at a telecommunications company and if my reps spoke to and disconnected the call on customers the way I have been spoken to and hung up on, they would be terminated. I have been lied to. I have $475 being held on my debit card and was told that price wouldn't touch my account. Now I have $126 and I will have to wait until possibly Monday to get it back on my account. They NEVER have a supervisor willing to take a call. I get lied to about that as well. Refused to be able to stay on the line to take a survey. Hung up on while requesting a member of leadership. I have had nothing but issues with them for the last 4 years. I got a free upgrade, within 2 weeks of having the BRAND NEW phone everything stopped working. A year later same thing happened and I have to pay for the second replacement for the exact same issue. They are a terrible company with terrible customer service. They don't want to help the paying customer, just the young man who is making billions off of us.

sorry but one stare is too much for them,flexeible plane is the worst service ever,they will charge you $10 per one GB,so if you use 18GB that month then you will pay$180,but they were nice to give you freeeeee GB after the you reached the 18GB and pay the $180, nothing but ripoff , i did call customer service and talk to supervisor no one how i did get charged ,they changed the story three times google fi is the worst service ever out their

It hasn't even been a full month and I'm already having to call/email/chat with Google Fi support almost daily. They send me a phone and entered the wrong IME in the system, so it's showing I never activated the phone, when I clearly did. Because of someones mistake, I might lose the promo code for $699 taken off the Samsung galaxy 22 plus. After almost a month, they finally recieved my old phone for trade in and refuse to send credit to the correct payment method and told me to have my credit card company deal with it. Every person Ive spoken to is never the correct Tier to help me.... Calls and emails always being forwarded and I never get anything fixed. I went from Tmobile to Google Fi thinking it was going to be better, easier, and cheaper. I'm already regretting this decision.