fi.google.comReviews of fi.google.com

Google FI support team is so incompetent. They fail to provide any customer service at all, they do cause a headache. I had a defective pixel 6 device (black color range software seems incorrect. Pixel 6 phone cannot display the black color range correctly - so far an unusual fault...), purchased via Google Fi. Because of the bad customer service I changed cell phone providers, meaning I don't have a google FI account anymore. However phone was still under warranty. When I contacted them they kept saying that I needed to write from an active google fi account and later on from the account in which I purchased the phone. I didn't have an active account but I contacted them all the time from the email address I purchased the phone with and all the time I got the same answer that they can't help me because I didn't email them with the right email address. They had all the details of my phone and I send them them the order, but still refusing to help. Luckily when I contacted the Google Support team, they send me the replacement information in no time, using the same information as Google Fi. Very poor customer services and very disappointed.

I contacted Fi prior to ordering to ask about not starting subscription until a certain date(as it was a Christmasgift). After a pain in the butt to actually be able to ask, I was told it wouldn't be an issue. I wrapped the gift for my niece and put under my tree. Got an email stating I need to activate collar. I thought I contacted them but got another email saying activate or they would within a week. About a week later now and finally a representative has told me next time order a gift card. Come again? This company/product is near impossible to contact, does not stand behind what their customer service says they will and to tell me how to do things 'next time '? Fat chance that's going to happen. Unwrapping present for my niece now to return product

I use many Google products happily, but Fi is an utter disappointment. After attempting to make a an insurance claim for months without promised reciprocation, the outcome is that I pay more to replace a lousy 4a phone than it is worth, and can't even just pay it off early to upgrade?! Google has done zero to be accommodating, the only light at the end of this tunnel is the end of my subscription.

I've used Googlefi for 2.5 years. I'm quitting today. 3rd time a <1 year phone stops working and their tech support puts me on hold, indefinitely. When I call back, same thing. Same thing happened to my friend. It's obviously a systematic way to weasel out of warranty claims. I'm done.

Would be 0 stars worst phone service ever. They took our numbers that we've had for 5 plus years. They took our rebate for our phones because they messed up our service when porting over. So now in order to get our numbers we have to pay for the phones and the service have a zero balance to try to port our numbers over. This was my business number they took. They are crooks and the worst don't by any means try them you will regret it Unless you live in the major cities you don't have service. They won't even let you return the phones to cancel the balance. Never seen a carrier that won't let you return a POS phone

Great concept beyond poor execution! No customer service, and the ones that claim to be have no people skills only tech skill! There might as well be as high as Verizon because there’s no value for what you get! I’ve been hung up at least four times while talking to customer service. A lot of their products are still in beta testing and no flexibility

I tried leaving a review for googlefi on google but they didn't have the option. I'm not surprised. GoogleFi is a terrible company. I specifically got this plan to use when I went to Europe but after I left the country my phone didn't work. I was on the phone for hours with a person trying to help me when I had my layover in Canada. Then I was told to wait 3 days or more for their upper management to contact me. I would already be in Europe by then where I needed my phone. I was extremely upset because their plan was false when it said it supported service in the countries I was going to. It should have also supported service in Canada! Now I'm trying to leave googlefi and the pin and account number I was given to release my number doesn't work. This company is awful. if they had negative stars I would choose them. Luckily for them customers can only go as low as one star.

Horrible service. I received a free 3 month promotion as a local guide but then less than 20 days in I was charged 72.56 for a service that is crap and is not trully unlimited like they claim. Calling their service center was a joke, nobody knew anything neither did they want to apply the promotion even after I sent them the emails with the reward for 3 months free. I cancelled the service and will open a credit card claim. What a waste of time.