fi.google.comReviews of fi.google.com

Horrible customer service, overcharged for data and wasted hours on the phone and they would not consider an adjustment

Google fi Do not use their phone service They Told us it What's going to be unlimited Internet unlimited hotspot And it would slow down We Brought the phone over that was Already oursI called them about my bill because it was way higher than what they had said it would be They asked me did I click my phone for high speed Internet After ran out I did not Could it be the phone itself maybe I don't know I tried talking to these people and there was no help They did not want to work with us Overall just a bad situation wish I'd never gone ball with Google fi

I had a friend from Germany come visit and I took him to get a pre paid sim card and was told Google Fi would work at best buy. When I tried setting it up for my friend we had trouble so I called support. Never once was I told Google Fi wasn't compatible with the phone. We thought it was working until the next day could get any service. I called support back and had to cancel my service with Google Fi but I would have to wait for 3 months for the final bill to get the credit and would have to call back then. I asked to speak with a supervisor 4 times and was told by customer support they would tell me the same and there was no point to speak to a supervisor. He finally said he would get a supervisor but after waiting on hold for more than 5 minutes he came back and said he didn't have a supervisor. I told him you have to have a supervisor on staff and I want to speak to one he put me on hold again. I am writing this review as I am on hold still waiting 20 minutes for a supervisor to speak with me. This is very unprofessional and I wouldn't recommend Google Fi to anyone.

I can't connect my hotspot to a simple Roku device. It worked great for 2 weeks now nothing. Support sent me a "novel" in order to detect the bug. Still doesn't work and now they are charging me full price on a phone I chose during a holiday sale. Worst service and plan and phone ever!

ordered a replacement device for my phone that has broken. They said Id get it next day air shipped. It took a week for them to deliver it to the WRONG ADDRESS. AGAIN. I had this happen like 2 years back and i shouldve left then. Both times I gave the correct address. TWICE. They sent it this time to an address I havent used in forever. Its not listed on my account nor is it the one I gave them. Now I get to hear again "tHiS hAs BeEn eScAlAteD" twenty times before i get anything fixed. Probably another 2 weeks before I get a phone again. Fantastic. After this is all over Im switching phone companies. Their customer service is garbage.

If I could give the Google Pixel 7 Pro I received zero stars I would, but that is not an option so I’m giving it a 1 star review. I have had my brand new phone for 3 months. It has already malfunctioned and no longer works properly. The screen, most of the time is completely black and when, by chance it wants to work, it is constantly flashing with lines through it, or the screen is two toned and the touch screen doesn’t work. The phone itself gets incredibly hot and most of the time when plugged in to charge vibrates in a rhythm repeatedly. When I called customer service I was instructed to reboot the phone to see if that fixed the problem. When it didn’t they offered to send me a new one. My husband is in the United States Military, we are currently stationed on military orders in Germany. When I gave my address I was informed that Google could not send me a phone because we lived outside the United States. The fact that Google Fi is part of Google, a world wide entity, yet I can’t get a replacement phone out of the United States is absurd! They agreed to send my phone to my mother, in the United States, who then had to pay $250 out of pocket to mail it to me. Customer service informed me that they would be putting a hold of the price of my phone ($899) on my bank account. I told them I was worried that I would get charged that price because it would take so long to get my phone and get my malfunctioning phone back to them. They assured me that I would not be charged for the phone no matter how long it took to get the malfunctioned phone back. I have since received an email stating that if they don’t get my phone back by January 4th, they will charge me the full amount. I repeatedly asked the customer service representative about this and they repeatedly told me I would not get charged. Not only am I not able to use my phone for things as simple as phone calls but I also can’t use the Gps, which I completely depend on while living in a foreign country where its first language is not english. I don’t know if you have ever gotten lost in a completely unknown area with no help, it is terrifying. This whole situation has left me emotionally drained and distressed. Being part of the Google company, you should be able to handle situations like this with ease and be more willing to help. Had I known this was going to happen I would have never unwisely splurged on the new phone and kept my Pixel 4 XL which seems to have been made better. Do better Google Fi!

They were running a promotion for samsung s22 $350 I'm trying to build my credit so went to finance it they ran credit check brought credit down right away lied to me for 2 weeks saying phone is prepared to ship and now informed me the phone is out of stock! So they are canceling my order! Yet the website is still promoting this deal!

This is the worst cell provider experience I have ever encountered. Support messed about for two weeks just to get the provisioning correct for my service to work. Thereafter my device would show no service more times than actually having service. After about 6 months I finally pulled the plug in Fi. 3 months later they are still hitting my credit card with charges even though my account shots a credit. Support is useless, and that’s a compliment. Avoid at all costs.