FentyBeautyReviews of fentybeauty.com

I never received my order, yet it was marked as delivered. I contacted customer service multiple times and received no proper response. After nearly a month of waiting, they finally replied only to say that there was nothing they could do. There was no real investigation, no accountability, and absolutely no effort to resolve the issue. Instead of supporting their customer, they simply shifted responsibility and closed the case. It is extremely disappointing to see such a lack of care and professionalism. Customer satisfaction clearly does not seem to be a priority for this company. I would not recommend purchasing from them if you expect reliable delivery or proper customer support.

I placed an order for a body butter and body milk. I was in the midst of having a crazy day and I kept getting pulled away from completing the order. I thought I added a sample to my order; even though I was eligible for two samples. I paid using PayPal. I reached out to customer service immediately and asked if I could please add the one sample. They said there was nothing they could do. I asked to cancel the order, so I could replace the order and they again said there was nothing they could do. I reached out to the post office to advise that I need to refuse the package. I mean to spend over $80 for two skincare products and they cannot even add one sample. No thanks.

I received an email from Fenty asking for reviews on items I had recently purchased. I submitted one star reviews as I was very unimpressed with the products yet Fenty have not published my reviews on their website.

The products I use from your brand are fantastic for my skin. I use the Eaze Drop range, which is water-based and has a very flattering shade for someone who is fair-skinned with orange/red hair. Kind regards, a ginger from Norway

I placed my order during the Black Friday sale. Due to a shipping issue, I did not receive my order even after almost three weeks. Since then, I emailed customer service multiple times over several days and received no response. I only received assistance after repeatedly pushing for help through the live chat, and even then, my questions were not fully addressed. Eventually, I was able to get a refund. I was then told to reorder the same items at full price and was assured that I would be refunded the difference. When I asked whether the free items included in my original Black Friday order would also be included, I was told they would not. There was no apology or acknowledgment—just poor customer service throughout. That said, I do genuinely like Fenty’s products, which makes this situation even more disappointing.

Wasn’t able to cancel my order or change the form of my payment when their payment 3rd party Shopify used my card without indicating which card they’re using. Refused to edit or cancel my order, their customer service said they won’t cancel as they’re “working hard to process the order”. I am definitely returning the product, why is there even a need to process it?

Met Black Friday een grote bestelling gedaan. Binnen 3 dagen al verzonden en binnen 1,5 week bezorgd. Alles netjes verpakt en mooie goodies erbij gekregen. Blij met mijn bestelling!

placed an order online Dec 1, 2025! Its Dec 12th and still don't have my order! This was my first fenty order and will be my very last! fenty has gotten too big for their own bridges… dont make no dammmm sense-