FentyBeautyReviews of fentybeauty.com

I ordered 138 dollars of product. They only sent me the free item that came with my order and none of the stuff that I paid for. They took days to respond to me and demanded a picture of the packing slip. I had already thrown the box away but im pretty sure it didn't even come with a packing slip. The customer service rep, after taking days to respond in the first place, refused to help until I provided a picture of the slip despite me telling him no multiple times. I have never had a store demand a picture of the packing slip when there have been missing, damaged or incorrect items before, although this is also the first time ive not received my entire order. They have the order number and I sent them a Pic of the only item i received. That seems like more than enough to either refund or resend. Ive ordered from them multiple times before with no issues so im not sure why they decided to treat me like a criminal after ignoring the issue for days. I will be disputing the charge and never ordering from them again.

Fenty Beauty has completely elevated my makeup routine. From their glosses to their highlighters, everything feels high-quality and well thought out. The products blend effortlessly and give that polished, radiant look without feeling heavy. I love supporting a brand that celebrates diversity and innovation. Every time I order, the experience is smooth and reliable. If you’re looking for makeup that performs and makes you feel confident, this is definitely the brand to try.

I’ve been shopping with Fenty Beauty for over a year now, and it’s hands down one of the best beauty brands I’ve tried. The foundation shade range is amazing — I finally found a perfect match for my skin tone, which hasn’t always been easy. The formulas feel lightweight but provide great coverage, and they last all day. As a U.S. customer, I also appreciate how fast shipping is and how beautifully everything is packaged. Truly a game-changer in the beauty industry.

ATTENTION!!! Rihanna is my favourite singer, but sorry I will stop using this brad due to very bad customer service. The worst customer serice company. I will write more clear review soon. I am very busy now and you took my time as you just want to win more money. I am very disappointed from the servise of this brand. So many things I want to order but you are worst customers service

My order should have contained a free gift (of 5 items). None were include. The AI chatbot response to my query was useless and the promised escalation to a human hasn't happened. Customer service is dire

Placed an order and it was immediately cancelled. Within seconds. I tried the live chat but it didn't work. I filled out the online form and no response. Two days later I tried again using PayPal. Payment went through PayPal with no problem, order cancelled seconds later. No reply from customer service yet again. Horrible company that is obviously badly managed from all the terrible reviews here!

Look the impact this celebrity founded brand had on shade inclusivity in the beauty industry is genuinely historic and I wanted to support it wholeheartedly. But after nearly two months of consistent use I have to be honest — my skin was in significantly better shape before. My previous makeup handled Australian summer heat and humidity brilliantly — no oxidation, no breakouts, consistent wear all day. This range however turned ashy on my skin tone within hours, the setting powder clung to dry patches embarrassingly and I developed congestion around my nose and chin that I haven't had in years. Game changing shade range, formula that just cannot keep up. Overpriced for real world performance.

I really wanted to love this product. As someone who doesn't wear much makeup, the Fenty Eaze Drop Skin Tint (Shade 11) was exactly what I was looking for at first. It applied beautifully and was a perfect match for my skin. However, after only a short period of owning the bottle, the formula has started to oxidise severely. It now turns a heavy "burnt orange" colour almost immediately after applying, making me look unnaturally tanned and patchy. For a £30 product, I expected the colour stability to last longer than a few weeks. I reached out to customer service, but as a student on a budget, their only solution was a small discount on their official website, which actually works out more expensive than just buying it from a different seller. It's frustrating to be left with an unusable product and no real support. If you are a neutral/fair-medium skin tone, be very careful with Shade 11, as the orange shift is quite dramatic.