FentyBeautyReviews of fentybeauty.com

Never again!! Order on the 14e november over 100€ of Fenty products and still not receiving anything!!!

Ordered on 28th November all seemed well. I was expecting a delay with being us and I’m uk . Plenty of updates about my order and it being shipped. Order arrived on the 14th December by Hermes. Opened it and it isn’t my order, it is an order belonging to someone else who lives in London I have the persons name. Address, email and contact phone number as their order and delivery receipt is in the package I received which is a breach of data, the label on the box is my details, customer service is shocking for international buyers. You have to call Canada number so charges you a fortune to get an answer machine. Messages left and no response. Emailed them and got a response a few days later saying they will pass to the relevant department and heard nothing since. I paid a lot for beauty products for a Xmas present and there is no way that this will be resolved. I’ve opened a case via PayPal for a refund. Worst of it is the woman in London is awaiting her package that I have and it will cost me to send it on to her which I don’t believe I should have to pay out so she too is without her order. Absolutely shocking service so avoid if your international

I ordered three items on the 29th November this year. I had nothing to confirm this for a week so emailed to see where my order was. another few days later I received an email to say it had been shipped and so would be with my shorty.... How they've managed to ship my item but now, 16 days later, tell me I am getting a refund for the item I don't understand? Where are the items I bought? Why have I been given a refund? The refund also isnt the full amount as they are sending it back in dollars. I ordered it in GBP?! This is disgusting service. Never use Fenty Beauty, Never buy their products.

Sehr enttäuschend! Zum Glück habe ich nur ein Produkt bestellt, denn mein Geld werde ich nicht mehr sehen und ebenfalls das Produkt nicht! Habe zwar eine Tracking Nummer erhalten, aber seit über 10 Tagen ist das Paket "in bearbeitung". Kundenservice ist schrecklich. Bekomme immer die selbe Antwort, dass ihr Postfach überlastet sei und ich später nochmal die Nachricht senden soll. Geht besser direkt zu Sephora!!

Purchased 4 lipglosses and a foundation. Waited 2 weeks for the parcel to arrive. None of the items matched what I ordered. You have to pay £10 to return the products even though Fenty packed the order wrong. Customer services don’t reply - a really poor experience and a waste of £65.

Do not order from the website. The customer service is non existence. I ordered a bunch of stuff. One item was missing from the order. The setting spray I ordered came with a broken bottle and all the all the liquid had spilled everywhere. After I placed the order I received an email saying one item was put of stock but still got charged for it? Been emailing customer service but they don't reply and now im receive bounce backs saying they cant receive emails. Expected better from fenty beauty!!!

Amazing makeup. But if you wanna buy it, don't buy straight from the source. Buy from third party sellers like Sephora, Boots, etc. Pains me to say that their service is terrible. They were too optimistic about the shipment delays shared on their website. (It's way more than 1-2 days.) Ordered on the morning of November 30th and paid for express shipping. They took a while to prepare my order and turn it over to DHL. Let's just say it will have taken them 2 weeks to get my order to my address. And by the time it arrives, I will have departed for my holiday trip, so there's not going to be anyone home to receive or refuse the package. Worst part is customer service promised I could get partial refund on my shipping if this happens. Now they're saying they can't give me that refund. Rihanna, you're a massive disappointment. I was rooting for you to be better.

Do not purchase directly from Fenty Beauty. Their customer service is non existent. Have been trying to contact them for nearly two weeks as my order was missing items and I am not getting a response!