Mike
Opus Grinders
I found it odd, when reviewing the Website FAQs, when the question was asked what the unit was made of. Although the word plastic was not used, it really did not mention in particular what the Materials were. Now I suppose that the use of plastics is warranted for some parts but not for the cradle holding the rotating Burrs as they smash coffee beans into powder. NO BRAINER. Such as it was the three supports were ripped from the interior structure, also plastic, and were spinning freely yet doing absolutely nothing. The unit takes beans, so is it's construction not suitable for the task at hand? What a shame, as the unit itself is visually 5 STAR. I am usually only somewhat frustrated when this happens, but more so as i'd like it to last a tad longer than 3 months. I really liked the unit yet expected the performance to be far superior at the price point it retails for. The retailer where I purchased the unit from, well I was directed to the repair department of a completely different company. I resubmitted the issue to Fellow by email but the response was that it would take some considerable time to get back to me. It had already been close to three weeks to get to this stage and interjected, to which Fellow did respond to almost immediately. My preference would have been to take a refund and as i pointed out, a replacement was not satisfactory, as investing a few more toonies would present some metal options. A store credit was all that was possible. I don't believe in the product and after dropping over $300.00 on BARBIE'S DREAM HOUSE CAFE COLLECTION, it was the only resolution. An upgrade was not even acceptable, something that had the potential of lasting longer than the boiling time of a stove top kettle. An all aluminum alternative is expected this week, and paid more for something i was able to try out first hand. There are many out there that will consider higher pricing to get what they want for something that will last. The store credit I tempted to spend, well the site would not take my mailing address, way up here in Canada, eh, so nothing was ordered. Will have to see that all works out. Really, it is a shame, with such striking design, but more focus on the product and less on coffee culture is what is needed here, and when something screws up, own up and fix it instead of leaving the client with the overall sense that they were ripped off. In these times, no one wants to spend their cash on something less desirable or not wanting in the first place, nor want to expend large amounts of time in resolving a transaction that is unreasonably beyond what was promised. There are enough reviews here to indicate that there are some issues that could be addressed. Good Luck!