FellowproductsReviews of fellowproducts.com

Bought Fellow Tally Pro Studio Digital Coffee Scale Tested it out for 30 mins then plugged it in to top up the battery to full so as I plugged it in the battery indicator came on for 2 sec then went off I wanted to see the charge level while its in so re plugged it in and the screen went dead tried for an hour to turn it on it wont turn on. I left it plugged in for an hour and it is still dead. It wasn't wet as I was very careful seeing as its brand new. Amazon refunding it, Warning to others its supposed to last over a month before it needs a charge so many will find out it dies on charge after its too late to return for a refund. So if you just bought one plug it in now.

The only kettle on the market with a decent design. Nice packaging.

I have been a avid user of Fellows products for several years, and never had a single issue with their products, never had a need to use customer service until I did. I was presently surprised at the speed and response I received to make things right, truly a great company that takes their customer service seriously, I'll continue to purchase their products and support their company

My Ode Gen 2 has a stuck burr housing screw, and in my attempts to loosen the screw, I just damaged it more. First, I took the grinder to the retailer who sold it to me in the first place - they wouldn't help. So, as a last resort, I messaged Fellow. They shipped me a new grinder. Easy peasy. Fellow definitely earned themselves a life-long customer.

I normally love their products but I tried placing a custom order to sell at my shop and the customer service has been terrible. The products are expensive and you would think at that price point that the customer service would be better. The mockup process was terrible, and it took weeks of revisions to get the files placed properly, and then once it was in production the delivery date got pushed back a full month and no one reached out to me to tell me of the delay. I had to reach out a week after i was supposed to receive the order to see what was going on. They offered nothing as a way of apologizing for the delay.

Terrible company. Bought mine in 2021 we don’t use it for coffee i just got it because of the rave reviews. So saying that we use probably 1-3 times a month. Guess what. It stopped working all of a sudden. I emailed customer support and they say it was out of warranty and they can only offer 10% off. what the hell. why would i want to buy another one when I know the one i got stopped working with minimum usage. stop playing. you can keep your 10%. trash product. and trash company who don’t stand by their products. buyers beware!

I have a Fellow Carter mug which I like very much however the coating has started peeling off. Support from Fellow has been zero. No acknowledgement of their obligations under UK consumer law, just repeatedly point to US website and state that the warranty is only 30 days and after that you’re on your own. No interest in rectifying the issue. It’s like talking to a brick wall. Very very disappointed as I like the look of their products. The reality however is different; in my case there’s a pretty straightforward quality issue, and instead of making it right Fellow just fobbed me off. Had hoped to buy two more mugs (as gifts) and a grinder… after this experience will never buy from them again.

Didn’t receive the package. Support took 12 days to find out they don’t know where the package is either and told me I could file a claim with the carrier which in my opinion is the seller’s responsibility.