FellowproductsReviews of fellowproducts.com

I have the Ode grinder, Stagg EKG kettle and carter mugs. They are all great. The customer service is really easy to get in touch with and they provide great support. Shipping is packed well.

I purchased the 18 ounce Eddy Steaming pitcher and received a 12 ounce pitcher instead. I contacted the company to arrange an exchange of the product. I was emailed a link to supposedly create a return label. It did not work and after over 48 hours of trying contacted them again. No response. I have attempted to contact them two more times with no response at all. This is thief. This is the business practice of shortsighted fools. It is among the worst so-called customer service I have ever encountered. Skip them and don’t waste your time or money. Will certainly not be shopping with them again.

First time purchase for their most of the products - Grinder, Pour-over Kit, Electric Kettle... since I am into pour-over coffee. UPS Failed to delivery the items securely, items were missing/lost, and I was not able to receive it by the time I need. Customer service tried to resolve the issue but eventually, they failed to find the resolution with UPS for missing/lost item and also not providing a full refund. They offered the store credit but why can't it be in the original payment method for not secure delivery that is caused from the shipping courier? I know the company makes a good product but shipping and support experience deserves 2 stars.